In-Home Hours: Resources for Case Managers and Providers

This page is for people who provide services and supports to individuals with intellectual and developmental disabilities (I/DD). These resources are for the in-home hours transition. Use them to help those you serve.

In-home hours Service groups Oregon Needs Assessment (ONA)In-home agency models

In-home hours

When you meet with individuals and families for their 2024 ISP, their service group will determine their range of in-home hours for planning. These resources will help you through the process.

Resources for case managers and providers

In-home hours frequently asked questions
Informational sheet
In-home supports on-demand instruction video (35 minutes)
In-home hours exceptions training slides
In-home hours planning range slides
June 2023 letter: Adult example in English and Minor example in English
Workers' guides

In-home exceptions: Covers exceptions related to in-home hour increases and staffing ratios above 1:1. Use for plans starting on or after Jan. 1, 2024.
Maintenance of effort (MOE): Instructs case managers on transition to service groups for in-home hours. Provides resources to navigate the MOE.

Resources to use with individuals and families

Flyer: Your plan and the in-home hours transition
English, اللغة العربية, Русский, 简体中文, Soomaali, Español, Tiếng Việt
Video: Your plan and in-home care hours
FAQ: Common questions about in-home hours changes
English, اللغة العربية, Русский, 繁體中文, 简体中文, Soomaali, Español, Tiếng Việt
Audio recording of FAQ: Common questions about in-home hours
English, اللغة العربية, Русский, 简体中文, Soomaali, Español, Tiếng Việt
Range of in-home hours for each service group
English, اللغة العربية, Русский, 简体中文, Soomaali, Español, Tiếng Việt

Service groups

The service group framework uses information collected in a person's Oregon Needs Assessment (ONA) to place them in a service group of people of a similar age and who have a similar level of need for support services. There are 14 of these service groups. Service groups provide a consistent way to determine the number of monthly hours a person receives for services. They also guide how much some providers are paid for their services. The groups do not determine the type of services a person receives; the ISP does this.

Service group descriptions: English, اللغة العربية, Русский, 简体中文繁體中文, Soomaali, Español, Tiếng Việt
Service group graphic: English, اللغة العربية, Русский, 简体中文, 繁體中文, Soomaali, Español, Tiếng Việt
Service group hours chart: English, اللغة العربية, Русский, 简体中文, Soomaali, Español, Tiếng Việt
Employment and residential fact sheet: English, Русский, Soomaali, Español, Tiếng Việt

This flyer for individuals and families explains how service groups affect the rates paid to care providers. This applies only to employment and residential services. These rate changes occurred July 1, 2022.