Skip to main content

Oregon State Flag An official website of the State of Oregon »

Oregon Department of Human Services Search Site

In-Home Hours: Resources for Case Managers and Providers

This page is for people who provide services and supports to individuals with intellectual and developmental disabilities (I/DD). These resources are for the in-home hours transition. Use them to help those you serve.

In-home hoursService groupsOregon Needs Assessment (ONA)In-home agency models

In-home hours

When you meet with individuals and families for their ISP, their service group will determine their range of in-home hours for planning. These resources will help you through the process.

Resources for case managers and providers

Workers' guides

  • In-home exceptions: Covers exceptions related to in-home hour increases and staffing ratios above 1:1. Use for plans starting on or after Jan. 1, 2024.
  • In-home hours planning: Coming in early February, this guide will have key information and instructions for CMEs to support people through this transition.
  • Maintenance of effort (MOE): Instructs case managers on transition to service groups for in-home hours. Provides resources to navigate the MOE.

Workday training courses

Weekly CME technical assistance calls

CMEs, ask ODDS staff your questions and get help with the in-home hours transition.

  • When: Thursdays at 1 p.m. starting February 13
  • Where:Join on Microsoft Teams using a browser or the Teams app. Teams may ask for this information:
    • Meeting ID: 291 908 379 146
    • Passcode: aX9Yr2z3
    • To dial in by phone, call 971-277-2343. If prompted, enter the conference ID 251 058 76#

Resources to use with individuals and families



Service groups

The service group framework uses information collected in a person's Oregon Needs Assessment (ONA) to place them in a service group of people of a similar age and who have a similar level of need for support services. There are 14 of these service groups. Service groups provide a consistent way to determine the number of monthly hours a person receives for services. They also guide how much some providers are paid for their services. The groups do not determine the type of services a person receives; the ISP does this.

    Infant / Toddler age 0 to 3 support needs


    Children age 4 to 11 support needs


    Adolescents age 12 to 17 support needs


    Adult age 18+​ support needs

    Oregon Needs Assessment (ONA)

    In-home agency models