In-Home Hours: Resources for Case Managers and Providers

This page is for people who provide services and supports to individuals with intellectual and developmental disabilities (I/DD). These resources are for the in-home hours transition. Use them to help those you serve.

In-home hours Service groups Oregon Needs Assessment (ONA)In-home agency models

In-home hours

When you meet with individuals and families for their ISP, their service group will determine their range of in-home hours for planning. These resources will help you through the process.

Resources for case managers and providers

In-home hours frequently asked questions
Informational sheet
In-home supports on-demand instruction video (35 minutes)
In-home hours exceptions training slides
In-home hours planning range slides
June 2023 letter: Adult example in English and Minor example in English

Workers' guides

In-home exceptions: Covers exceptions related to in-home hour increases and staffing ratios above 1:1. Use for plans starting on or after Jan. 1, 2024.
Maintenance of effort (MOE): Instructs case managers on transition to service groups for in-home hours. Provides resources to navigate the MOE.

Workday training course: Exceptions for In-Home Hours

This training consists of three modules:

Partnering the ONA with the ISP and In-Home Hours Exception
Exceptions for In-Home Hours: Staffing Ratios
Exceptions for In-Home Hours: Hour Allocation

Resources to use with individuals and families

Flyer: Your plan and the in-home hours transition
English, اللغة العربية, Русский, 简体中文, Soomaali, Español, Tiếng Việt
Video: Your plan and in-home care hours
FAQ: Common questions about in-home hours changes
English, اللغة العربية, Русский, 繁體中文, 简体中文, Soomaali, Español, Tiếng Việt
Audio recording of FAQ: Common questions about in-home hours
English, اللغة العربية, Русский, 简体中文, Soomaali, Español, Tiếng Việt
Range of in-home hours for each service group
English, اللغة العربية, Русский, 简体中文, Soomaali, Español, Tiếng Việt

Service groups

The service group framework uses information collected in a person's Oregon Needs Assessment (ONA) to place them in a service group of people of a similar age and who have a similar level of need for support services. There are 14 of these service groups. Service groups provide a consistent way to determine the number of monthly hours a person receives for services. They also guide how much some providers are paid for their services. The groups do not determine the type of services a person receives; the ISP does this.