Exceptions
Most people can meet their needs with the hours in their service group. Your services coordinator/personal agent will help you plan how to meet your needs and live the life you want with the hours you have in your service group.
Some people will need more hours than are in their service group. If you can’t meet your needs with the hours in your service group:
Your services coordinator/personal agent has 14 days to complete your request after you ask for an exception. You will get a decision within 45 days from when your exception is received.
There are three main reasons you can get an exception.
You have a need that happens throughout the day. You need a lot of help to meet this need. Support for this need cannot be scheduled. You cannot know when you will need support. You cannot meet your needs with the number of hours in your service group.
If this need is not met when it happens, you would probably get hurt or sick.
If you need a lot of help with one of these things, you might have intermittent needs:
- Using the bathroom or elimination support
- Getting around your home safely
- Getting out of your bed, out of chairs, or on and off the toilet safely
- Seizures that happen frequently or are dangerous
- Using insulin for diabetes on a sliding scale
- Suctioning to help you breathe or stay healthy
- Using a ventilator or CPAP/BiPAP
- Have a challenging behavior that would hurt you or others
You have a need that takes longer to support than other people who have similar needs. You cannot get all of your needs met. The extra time to meet that need is more than the number of hours in your service group.
If it takes a lot of time to meet these needs, you might have a need that takes longer than usual.
- Using the bathroom or elimination support
- Getting around your home and community
- Getting out of your bed, out of chairs, or on and off the toilet safely
- Getting dressed
- Taking baths or showers
- Completing grooming like shaving, brushing teeth, and styling hair
- Eating meals and snacks
- A health need that takes a lot of time
You are not able to go out into the community because your needs use all of the hours. You need help when you go out in the community. You cannot go into the community at least 20 hours a week to do shopping, errands and other activities.
Flyer: In-home hours and exceptions
Service groups
Your service group is based on information you share in the Oregon Needs Assessment. People with similar needs are assigned to the same service group. Your service group gives you a
range of hours to use when you plan your services. You and your support team decide how to use these hours to meet your goals. Your service group may change when your needs change. Service groups also guide
how much some providers are paid.
Which service group are you in?
- If you don't know, ask your personal agent or services coordinator.
- To learn about your service group, click "Service group handbooks" below. Find your group. Then handbook will tell you more.
Infant / Toddler age 0 to 3 support needs
Children age 4 to 11 support needs
- Child 3, Very Low to Low - English, اللغة العربية, Русский, Soomaali, 简体中文, Español, Tiếng Việt
- Child 4, Moderate - English, اللغة العربية, Русский, Soomaali, 简体中文, Español, Tiếng Việt
- Child 5, High to Very High - English, اللغة العربية, Русский, Soomaali, 简体中文, Español, Tiếng Việt
Adolescents age 12 to 17 support needs
- Adolescent 1, Very Low - English, اللغة العربية, Русский, Soomaali, 简体中文, Español, Tiếng Việt
- Adolescent 2, Low - English, اللغة العربية, Русский, Soomaali, 简体中文, Español, Tiếng Việt
- Adolescent 3, Moderate - English, اللغة العربية, Русский, Soomaali, 简体中文, Español, Tiếng Việt
- Adolescent 4, High - English, اللغة العربية, Русский, Soomaali, 简体中文, Español, Tiếng Việt
- Adolescent 5, Very High - English, اللغة العربية, Русский, Soomaali, 简体中文, Español, Tiếng Việt
Adult age 18+ support needs
- Adult 1, Very Low - English, اللغة العربية, Русский, Soomaali, 简体中文, Español, Tiếng Việt
- Adult 2, Low - English, اللغة العربية, Русский, Soomaali, 简体中文, Español, Tiếng Việt
- Adult 3, Moderate - English, اللغة العربية, Русский, Soomaali, 简体中文, Español, Tiếng Việt
- Adult 4, High - English, اللغة العربية, Русский, Soomaali, 简体中文, Español, Tiếng Việt
- Adult 5, Very High - English, اللغة العربية, Русский, Soomaali, 简体中文, Español, Tiếng Việt
Questions?
If you have questions about your in-home hours:
- Talk to your services coordinator or personal agent. They are there to support you.
-
Email ODDS.