Accountability and Governor's Expectations

Expectation

Every director who reports to the Governor or a board or commission will receive a 360-performance evaluation every two years.

Enterprise Leads

• Lucy Gardner, Chief Human Resources Office
  lucy.gardner@das.oregon.gov
• Krista Campbell, Chief Human Resources Office
  krista.j.campbell@das.oregon.gov

Submittal Information

Email Director 360 and related information to Krista Campbell at krista.j.campbell@das.oregon.gov.

Resource Documents

• Gallup Buyer's Guide
• Service Order Contract Form
• Guidance Document (Large Agencies)
• Guidance Document (Boards and Commissions)
• Director 360 Schedule
• AB&C Director 360 Summary Template
• AB&C Director 360 Presentation Template

​Expectation

All agencies complete 90% or more manager and employee performance feedback check-ins required each quarter.

Enterprise Lead

Jennifer Lassen, Chief Human Resources Office
jennifer.lassen@das.oregon.gov.

Submittal Information

No agency action needed. DAS pulls data from PAF Workday reports at the following dates and times:

• April 30, 11:30 p.m.
• July 31, 11:30 p.m.
• Oct. 31, 11:30 p.m.
• Jan. 31, 11:30 p.m.

Resource Documents

• PAF checklist
• PAF website with tools and resources

Expectation

All agencies with greater than four full-time employees (FTEs) will use the Gallup Q12 survey to facilitate an anonymous annual employee satisfaction survey.

Enterprise Lead

Lisa Hylton, Chief Human Resources Office
lisa.b.hylton@das.oregon.gov.

Submittal Information

Email Gallup Employee Engagement Survey reports to Lisa Hylton at lisa.b.hylton@das.oregon.gov.

Resource Documents

• Gallup Buyers Guide
• Service Order Contract Form
• Implementation Guidance and Understanding the Results
• Gallup: "The Science Behind the Questions"
• Gallup: "Why Employee Engagement is Important"

Expectation

Agencies will develop and follow a strategic plan using goals outlined by the Governor's Office.

Enterprise Lead

Zak Ostertag, Strategic Initiatives and Enterprise Accountability.
Contact Zak at zak.ostertag@das.oregon.gov.

Submittal Information

Email strategic plans and updates to strategic.initiatives@das.oregon.gov.

Posting to the Transparency Portal

Once agency strategic plans are posted to your website, please help to keep the transparency portal updated by sending link(s) to strategic.initiatives@das.oregon.gov. We will provide that information to Enterprise Information Services, who will batch and upload these links.

For more information on the purpose and process for keeping the transparency portal up to date, you can review our transparency portal document.

Resources

• Agency Strategic Plan Summary

Resources for Agencies Starting a New Strategic Plan

• Strategic Plan Outline
• Strategic Planning Resources
• Criteria for Strategic Plan Review

Procurement Documents for Hiring a Strategic Plan Vendor

• Announcement
• Instructions
• Buyer's Guide
• Opportunity Notice

• 13 Services Order Contracts:

• Alvarez and Marsal
• Berry Dunn
• Coraggio Group
• CSG
• Deloitte
• Elyon Enterprise
• Gartner
• Partners
• Mathtech
• North Highland
• Olympic Performance
• PEAK
• Pivotal Resource

​Expectation

Agencies are to develop and maintain a business-driven and enterprise-aligned information technology (IT) strategic plan supporting the organization's strategic priorities.

Enterprise Lead

Scott Emry, Enterprise Information Services
scott.emry@das.oregon.gov.

Changes as of March 31, 2024

• The first revision of the Agency IT Strategic Plan is due by June 1, 2025, and will align with future updates to the Agency Strategic Plan.
• Agencies with fewer than 50 full-time employees (FTEs) will incorporate IT strategies into their strategic plans starting June 1, 2025, with support from Assistant State CIOs.
• Agencies are to publish an Annual Progress Report on their IT Strategic Plan.

Posting to the Transparency Portal

Once Agency IT strategic plans and annual agency progress reports are posted to your website, please help to keep the transparency portal updated by sending link(s) to strategic.initiatives@das.oregon.gov. We will provide that information to Enterprise Information Services, who will batch and upload these links.

For more information on the purpose and process for keeping the transparency portal up to date, you can review our transparency portal document.

Resources

Refer to the Agency IT Strategic Plan Template and Guide for more details.

​Expectation

All agencies will develop and submit an annual succession plan.

Enterprise Lead

Katie Curtis, Chief Human Resources Office
katie.j.curtis@das.oregon.gov.

Submittal Information

Email agency succession plans to Katie Curtis at katie.j.curtis@das.oregon.gov.

Resource Documents

• 2024 Succession Plan Criteria
• 2024 Succession Plan Example Template

Expectation

All agencies will develop and submit a biennial Diversity, Equity and Inclusion plan.

Enterprise Lead

Tobias Sherwood, Office of Cultural Change
tobias.sherwood@das.oregon.gov.

Submittal Information

Email DEI Plans to the Office of Cultural Change at cultural.change@das.oregon.gov.

Resource Documents

We encourage agencies to use the 2021 Statewide DEI Action Plan Resource Guide when developing agency DEI Plans. This guide will be updated in 2025.

Expectation

All agencies will report Affirmative Action progress every even-numbered year.

Enterprise Lead

Juliet Valdez-Locke, Office of Cultural Change
juliet.o.valdez@das.oregon.gov.

Submittal Information

Email Affirmative Action Plans to the Office of Cultural Change at cultural.change@das.oregon.gov, and include plan with Agency Request Budget.

Resource Documents

2024 Affirmative Action Plan Guide

Expectation

All agencies will annually update a Continuity of Operations Plan (COOP).

Enterprise Lead

Alaina Mayfield, Oregon Department of Emergency Management
alaina.mayfield@oem.oregon.gov.

Submittal Information

Email Continuity Plans and related information to the OEM Continuity Office at oem.continuity@oem.oregon.gov, or submit online using the VEOCI platform.

Resource Documents

• OEM COOP Webpage
• COOP Overview

Expectation

Agencies maintain an average of 50 or fewer days to complete open competitive recruitments and actively manage vacancies, reporting quarterly the reason for each.

Enterprise Lead

Katie Matysik, Chief Human Resources Office
katie.matysik@das.oregon.gov.

Submittal Information

• No agency action needed unless the agency monitors evergreen recruitment time to fill internally. In which case, this data may be submitted to Katie Matysik at CHRO.Recruiting@das.oregon.gov within one month after each quarter's end.
• DAS pulls the 'Time-to-Fill' and 'Vacancies Open Greater Than 6 Months' reports on the following dates:
• March 31
• June 30
• Sept. 30
• Dec. 31
• DAS pulls 'Total Position' and 'Total Vacancy' reports on the following dates:
• April 1
• July 1
• Oct. 1
• Jan. 1

Resource Documents

• Time to Fill FAQ

Expectation

State agencies will report to DAS on audit recommendation status twice a year. The reports are due by May 31 and Nov. 30, respectively.

Enterprise Lead

Eli Ritchie, Internal Audits
eli.ritchie@das.oregon.gov.

Submittal Information

Audit Accountability agency submissions are completed on the Statewide Audit Contacts Teams page under 'SharePoint Links.' To gain access or get for more information on the Teams page and SharePoint site, please email Eli Ritchie at eli.ritchie@das.oregon.gov.

Expectation

• All agencies must have an orientation that 100% of new employees attend within 60 days.
• All new employees must complete Customer Service Training with 60 days of hire.
• All new managers must complete the Foundational Training Program.
• All new state must employees complete Uplift Your Benefits with 14 days of hire.
• All new managers must complete employee feedback training within 30 days of hire.

Enterprise Lead

• Jennifer Lassen, Chief Human Resources Office
  jennifer.lassen@das.oregon.gov
• (Uplift only) Sherri Aytche, Uplift Program
  sherri.aytche@risepartnership.com

Submittal Information

No agency action needed. DAS pulls data from Workday reports at the following dates and times:

• April 1, 9 a.m.
• July 1, 9 a.m.
• Oct. 1, 9 a.m.
• Jan. 2, 9 a.m.

Posting to the Transparency Portal

Once agency strategic plans are posted to your website, please help to keep the transparency portal updated by sending link(s) to strategic.initiatives@das.oregon.gov. We will provide that information to Enterprise Information Services, who will batch and upload these links.

For more information on the purpose and process for keeping the transparency portal up to date, you can review our transparency portal document.

Resource Documents

• Foundational Training Program
• New Employee Orientation Criteria
• New Employee Orientation Resources
• Customer Service Training
• Uplift Your Benefits - Implementation and Reporting
• Available Reports for Agencies

Customer Service Policy

Agencies will develop an internal customer service policy which, at a minimum, reflects the elements outlined in the Enterprise Customer Service Standards policy. Agency policies and customer service KPMs must be submitted to DAS for review prior to implementation.

All agency policies and supporting materials must be submitted to strategic.initiatives@das.oregon.gov by March 31, 2025.

• Enterprise Customer Service Standards policy
• Agency Customer Service Policy Criteria checklist