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Case Management System Purpose

Why a new Case Management System?

Without a central system, case managers have less time to provide quality services to individuals with I/DD in Oregon. A statewide case management system will improve delivery of support services to help them live their best lives.

Learn more about current challenges and how the new system will address them.

Intake, eligibility and entry

 

​Case management processes are complex and confusing for individuals and families. They are hard to handle within strict regulatory deadlines.​

​The new system will track referrals and releases of information (ROIs), store files, allow communication and messaging, and track eligibility timelines and deadlines.

It will save time and resources for CME and ODDS staff. This will lead to quicker access to services for individuals.​

Transferring information

 

Moving from one CME to another is complex and takes a long time. Different CMEs may use varied forms, and documents can get lost in the process. This results in individuals and families providing info that was already gathered.​

The new system will include user-friendly files. Files can be easily moved to any CME in Oregon within the system. This will be done without needing email.

For security, data will be in a read-only format using unique logins and passwords. This ensures information remains safe and can only be viewed by approved users.​​

Assessment data and ISPs

 

Assessments and ISPs are needed for quality services. Case managers must fill out complex and repetitive forms within strict deadlines. This makes it hard for them to focus on individuals​ during service planning.​

The new system will be integrated. It will use electronic documents for easy sharing and moving data to related forms. These forms will track signatures, approvals and keep current demographic details.

Less of case managers' time will be spent on tasks like filling out repetitive forms. This will allow them to focus on the needs of individuals.​

Reporting and trend tracking

 

To meet federal and state accessibility rules, we gather information from multiple systems. Storing information in different systems could cause us to miss important data trends.​​

Data will merge into one system to ease reporting, tracking and analysis.

The new system will reduce the time users spend gathering info from multiple places. This will give them more time for planning and service delivery. It will also make data accessible to state and federal partners so support staff can provide quality services.​​