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Universal Provider Portal Purpose and Features

Why a new system?

Workers providing similar services across programs have different enrollment and credentialing processes. This results in data being entered multiple times, processing delays and creates barriers to provider enrollment.

A central system will provide digital workflows and automated notices - and will make enrollment and maintenance processes more efficient.

What will the system do?

  • ​Mobile access - use on phone, tablet or laptop
  • Single provider number
  • Working with other state systems
  • ​Entering data - reduce repeat entries in different systems
  • Easy search filters
  • Time tracking for deadlines

  • ​Enrollment
  • Renewals and re-enrollment
  • Demographic changes and updates
  • Notices for workflow management

  • Cloud storage
  • Record keeping
  • Secure file transfer
  • Secure document sharing
  • Electronic signatures and approvals

  • ​Automated notices
  • Increased transparency
  • Secure messaging
  • Support for multiple languages for public notices
  • Renewal reminders​​​

  • ​Data linking
  • Standard and ad hoc reporting
  • Race, Ethnicity, Language and Disability (REALD)​
  • Sexual Orientation and Gender Identity (SOGI) data tracking
  • Workload tracking
  • Process tracking
  • Staff dashboards