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Tips on how to address disability

Illustration of people with different disabilities

When working and engaging with a person with a disability, it is important to acknowledge that everyone, regardless of disability, has strengths and things that are hard for them as well. It is important to treat people with respect, regardless of their abilities. The following are tips on how to communicate with and about people with disabilities:

  • Emphasize abilities, not limitations. For example, use the phrase “person who uses a wheelchair” instead of “person who is confined to a wheelchair” or “wheelchair bound.”
  • Do not use language that suggests the lack of something; use “person with a disability” instead of “disabled or handicapped person.”
  • Emphasize the need for accessibility, not the disability. This means referring to the restroom as an “accessible bathroom” instead of a “handicapped bathroom.”
  • Do not use offensive language such as “crippled,” “lame,” “deformed,” or “invalid,” but use the simple phrase “person with a physical disability.
  • Avoid language that implies negative stereotypes. Use the phrase “person without a disability” instead of “normal person or healthy person.”
  • Finally, do not portray people with disabilities as inspirational only because of their disability; use the phrase “person who is successful” instead of “person who has overcome their disability” or “is courageous.”

Additionally, check out this webpage on talking about disability from the New York City Department of Education. DCBS’ Diversity, Equity, and Inclusion Office also has developed an inclusive language guide that provides further guidance on how to interact with people with disabilities in a respectful and supportive way.