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Resources for the Home Care Workforce

 Get help

 General customer relations support
  • Parking reimbursement
  • ADA accommodations
  • Complaints, training or certifications
  • Carina or OHCC Registry
  • Copies of paystubs or W-2, employment or income verification
 Late or partial payment request form
  • Late or partial payments
  • Penalty or overdraft fees due to payment issues
  • No authorized hours available
  • Concerns about your pay or next steps to resolve an issue
 Order PPE
  • Gloves
  • Masks
 Report health and safety issues
  • Unsafe or unhealthy work environments
  • Dangerous behaviors in the workplace
  • Threats of harm or criminal activities

Frequently asked questions

 Homecare worker FAQ Step wage increase FAQ CPR/First Aid differential FAQ

Still need help?
Call 877-624-6080 or email us.

Links

For HCW and PCA

HCW contactsPCA contactsTraining and educationTimekeeping (PTC)PTC web portal  PTC pro-tipsPayroll calendar 2021-2023

For PSW

PSW contactsTraining and educationTimekeeping (eXPRS)Better Online web portal  PSW resource pagePayroll calendar 2024

Resources

Registry

Carina

Carina matches people seeking in-home services with qualified homecare workers, personal support workers or personal care attendants.

 Go to Carina Learn about Carina

OHCC Registry

The OHCC Registry is a resource for community members who pay privately for help at home and for providers who accept private pay work.

Go to OHCC Registry Learn about the OHCC registry

Need help?

Guidance and tools

Frequently asked questio​ns​

Background​ check process​

When you apply to be a provider for the first time, or when you renew your background check, it is processed by the ODHS Background Check Unit​.​​​

You need to authorize the background check and m​ake any required disclosures. You can complete your authorization and any disclosures on a computer, tablet or smart phone.​​

How to complet​e a background check

The background check s​ystem is called ORCHARDS. Please watch t​hese videos to learn how the system​ works.

If you don't have an email address

You need to have an email address to use ORCHARDS. Here are some options for getting an email address if you don't have one:

​​​​More inform​​ation

​Visit the Background Che​ck Unit web​site​ for more information ​about ORCHARDS. 

​General info​​​rm​​ation

To request reimbursement for parking costs while working for a consumer, fill out an OHCC Customer Relations Request Form. Remember to include copies of dated receipts.

Statewide ​​​res​​ources

  • SpotAngels helps you find parking options including free parking and parking garages. Type in the location and when you will be parking.
  • ​Parko​pedia​ helps you find parking using your current location or by entering an address. Just type in the location and when you will be parking. You can also sort by distance and price.
More parking resources by city​​​

Resourc​​es

​​​Care Provi​der Safety Manua​l

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