ONE System Case Management Tools

Case management tools and resources for the ONE system

The ONE system determines eligibility for Medicaid and is used to process Medical Related Payments (previously named Special Need Payments).

Other tools

Background, talking points and templates to help individuals receiving LTSS renew their OHP coverage.
Case Manager Alert Completion Steps
Case Manager Alert Descriptions
Case Manager Homepage Overview
Types of Assistance in ONE and OA LTSS Benefits tool

Medicaid Financial Eligibility and LTC/ONE Training

NOTE: Eligibility Transformation Operational Processes (ETOPs), Operational Impacts information and certain Quick Reference Guides (QRGs) are located on our intranet. Intranet access is limited to APD and select AAA staff.

ETOPs

Protocols for taking specific actions to determine financial eligibility.

Operational Impacts

See ONE system status information. Interim business processes for a known issue or outage are available on the Operational Impacts Dashboard.

QRGs

Guidance and training on program-specific ONE topics.