If your TANF benefits were stolen
Cancel your card right away.
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During business hours, call 855-328-6715 (Monday - Friday, 8:30 a.m. to 4:30 p.m.)
Call our replacement card line to cancel your card and order a new one. You will get a replacement card in the mail within five business days.
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After hours, call 888-997-4447 (open 24 hours)
If it's after business hours, call our 24-hour customer service line to cancel your card. Then during business hours, call the replacement card line at 855-328-6715
to order a new card.
Within 30 days, contact us to replace your benefits.
Step 1 - Report the theft in person or by phone
Contact your family coach directly or
find an office near you
Step 2 - Send in a signed statement
Send a signed letter to your family coach that tells us how your benefits were stolen. You have 10 days to send the letter to your family coach after you report the theft.
Please note:
- We can replace TANF and Refugee Cash benefits if they are stolen electronically or if an EBT card was issued to a person not on your case.
- We can only replace the amount benefits that were stolen.
- We can only replace stolen benefits one time each month.
Protect your EBT card
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Only use the ebtEDGE website or mobile app to manage your benefits
Bookmark the
ebtEDGE login page in your browser for quick access. Download the app on the
Apple App Store or get it on
Google Play. Don't use use any other websites or apps to check your benefits.
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Watch out for social media scams
Only trust social media posts and messages from
ODHS official accounts. We never ask for your benefits card information on social media.
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Freeze your card right after each use and unfreeze it before you make purchases
Visit
Cardholder.ebtEDGE.com or use the ebtEDGE mobile app. Look for "Freeze Card" under "Account Services."
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Block purchases made outside of Oregon and online purchases
Visit
Cardholder.EBTedge.com or use the ebtEDGE mobile app. Look for “Protect My Account" under “Account Services." You can remove the blocks later if needed. -
Keep your PIN secret
Don't share your PIN with anyone outside your household. Cover the keypad when you enter your PIN on a machine.
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Check activity on your EBT account regularly
If you see any purchases you didn't make,
cancel your card immediately. -
Check card reading machines
Look for anything suspicious on top of or attached to the card reader or keypad. They can be hard to spot, but are often bigger than the original machine and may hide parts of the machine.
Learn more about skimming.
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Don't give your EBT card number or PIN by phone or text
Scammers use text messages to get EBT card numbers and PINs. These are called phishing scams. ODHS will never send a text message to ask for your EBT card number or PIN.