COVID-19

PUC Update

Governor Kate Brown signed Executive Order 20-12 -- Stay Home, Save Lives. Although restrictions have lifted, the Oregon Public Utility Commission (PUC) is continuing to work remotely currently. Learn about the PUC's COVID-19 response and our remote work protocols, which we continue to utilize post-COVID.

The PUC has conducted an investigation into the impacts of COVID-19 on utility customers, which explored recovery from the pandemic. View the stipulated agreements and final reports for additional information.

Utilities -- Offering Energy Assistance

Having trouble paying your utility bills? Do you bills have a growing balance? There may be help for you! Please don't let your bills grow beyond your ability to manage them. Contact your utility service provider directly to find out what programs may be available to you.

Many utility companies are offering benefits to customers, such as free services, suspending service disconnections, and waiving late fees to support Oregonians impacted by this public health crisis. Learn more about Energy Assistance available to you.

If you have questions, view our Consumer Information Center. You can also contact our Consumer Services Team at 503-378-6600 or 800-522-2404 or email puc.consumer@puc.oregon.gov

Upcoming PUC Events

The PUC is continuing to conduct all scheduled events by phone, webinar, or video conference until further notice. This includes public meetings, staff workshops, settlement conferences, as well as other scheduled events. The live streaming option is not available at this time.

Regular Public Meetings –

Off-site participation is available by phone and/or Zoom (depending on the meeting) – Check the agenda for the Zoom link and/or call-in information. View agendas on the Upcoming Events page. The live streaming option is not be available at this time. If you will be participating in a Zoom meeting with the PUC, please review the PUC's Zoom Participation Instructions.

Events, Workshops, Meetings with Staff –

Offsite participation by phone or video conference - depending on what format is best for the specific meeting. Contact the appropriate PUC staff member for log-in information. View the agency directory for contact information.

Contact PUC's Consumer Services Team

Our Consumer Services Team is available during this time, but you are encouraged to contact them via email at puc.consumer@puc.oregon.gov if that option is available to you. If unable to email them for assistance, you can call: 503-378-6600 or 800-522-2404.

PUC's Filing Center

The filing center will continue to process filings as quickly as possible. If you're having difficulty filing a document or have questions, please email puc.hearings@puc.oregon.gov or call 503-378-6678.