When You Need Help

We're Here to Help!

The lists below will help you find the right place to call when you have questions about your Oregon Health Plan (OHP) coverage. 

For help near you, contact:

• Your coordinated care organization (CCO),
  
• An Oregon Department of Human Services (ODHS) office, or
  
• An OHP-certified community partner.
  

OHP Contacts

Email OHP Client Services if you: 

• Want to change your coordinated care organization (CCO) or enroll in one.
• Need a new Oregon Health ID card or client handbook.
• Get a bill and are not in a CCO.
• Need help making an appointment and are not in a CCO.
  
• Need a Certificate of Creditable Coverage to prove you qualify, or no longer qualify, for OHP.
  
• Have questions about coverage and are not in a CCO.
  
• Have any issues, concerns or complaints about OHP.
  

Open 8 a.m. to 5 p.m. Pacific Time, Monday through Friday. You can also call 800-273-0557 (TTY 711) or use our online form.

 Call Oregon Eligibility (ONE) Customer Service at 800-699-9075 (TTY 711) if you:

• Have questions about eligibility.
• Become pregnant or your pregnancy ends.
• Need help using the ONE system.
• Need to change your mailing address, email address or phone number.
• Need information in another language or another format, such as (but not limited to) large print, Braille, audio recordings, web-based communications and other electronic formats.
  

Open 7 a.m. to 6 p.m. Pacific Time, Monday through Friday.

 To get help in person:

• Visit any ODHS Aging and People with Disabilities, Area Agency on Aging or Self-Sufficiency Programs Office in Oregon.
• Get free help from a trusted OHP community partner in your area.

Other Helpful Contacts

 Call OHP Care Coordination at 800-562-4620 if you:

• Are not enrolled in a CCO and need nurse advice. The Nurse Advice Line is open 24 hours a day, every day.
• Are not enrolled in a CCO and need help finding a provider that accepts OHP open card. This service is available Monday through Friday, 8 a.m. to 5 p.m. Pacific Time.

Learn more about OHP Care Coordination.

 Call CareOregon Tribal Care Coordination at 844-847-9320 if you:

• Are not enrolled in a CCO,
• Self-identify as American Indian or Alaska Native, and 
• Need to find a provider, get help using your OHP benefits, or would like help managing your health care needs.

Open Monday through Friday, 8 a.m. to 5 p.m. Pacific Time. Learn more about CareOregon Tribal Care Coordination.

Coordinated Care Organization (CCO) Contacts

Most OHP members are enrolled in CCOs. Contact your CCO if you:

• Need help making an appointment.
• Need help finding a provider or want to change your provider.
• Have questions about coverage or services offered.
• Get a bill.

Find CCOs in your area. 

Local Ride Services

Need help getting to a health care visit? Call your local ride service. This page lists phone numbers and websites for the ride services serving CCO and fee-for-service (open card) members.