Billing Information

OSPHL Billing Overview and Updates

In September 2014, the Oregon State Public Health Laboratory (OSPHL) contracted with a billing vendor to bill for communicable disease testing services. The billing vendor began sending charges for services starting with December 2014 dates of service. By increasing our billing capacity, the OSPHL is better securing the financial future of the public health lab to support essential public health functions.

Overview

This OSPHL is currently able to receive payments from the following payers:

• First Choice Health Network
• Oregon Medicaid and Coordinated Care Organizations (CCO)
• Washington Medicaid
• Medicare
• Regence Blue Cross

In order for the OSPHL to bill a payer, the patient's insurance information, address, and a diagnosis code for the test must be provided with the laboratory order.

For additional information about required information when submitting laboratory orders, view our Test Request Forms which indicate required fields.

Because only the laboratory that performs the testing may bill Oregon Medicaid for the testing, the OSPHL requires that Oregon Medicaid or CCO information for all patients with this coverage be included with the specimen, unless that client is seeking confidential services due to extenuating circumstances.

Billing

Clinic or Laboratory Invoices

Invoices are sent to submitting facilities such as clinics and laboratories via US mail monthly.

If you would like to request adjustments to your invoice, please do so timely using the Claim Adjustment Form included with your invoice. If you have questions about your invoice, please contact the OSPHL billing vendor, Public Consulting Group, Inc. (PCG) at 844-300-5044 (toll free). You may also contact PCG if you would like invoices delivered via secure e-mail rather than US mail.

Information about laboratory fees for testing is provided on the OSPHL Submitter Fee Schedule (pdf).

Public agencies and private non-profit agencies may apply for waived or reduced testing fees using the OSPHL Reduced Fee Request Template (pdf).

To make an invoice adjustment request, please use the OSPHL Claim Adjustment Request Form (pdf). (Note: If you cannot type into this form, your browser may not support the fillable form. Try saving the form to your computer to type into the form.)

Bills to Patients

The OSPHL does not send bills directly to patients. 

A patient's insurer may choose to send information to the patient or the primary insurance holder. A 2015 Oregon law allows insured patients (including minors) the right to have Protected Health Information (PHI) mailed directly to their address rather than to the primary insured on the plan. The Oregon Division of FInancial Regulation provides more information about this patient's right to privacy and how to request this modification to mail delivery from the insurance plan.

Questions

If you have specific questions about your invoice, please contact the OSPHL billing vendor, Public Consulting Group, Inc. (PCG) at 844-300-5044 (toll free).

If your questions have not been answered by viewing the materials above, please contact the OSPHL Client Services Coordinator at 503-693-4100.

Updated May 2022