Announcements
New TPA Vendor for co-pay payments: Effective January 1, 2025, CAREAssist has contracted with Pool Administrators, Inc (PAI) to process all co-pay bills for our clients. Instead of sending bills to CAREAssist, bills should be directed to PAI at CAREAssist-PAI, 628 Hebron Ave. Suite 502 Glastonbury, CT 06033. PAI also has the ability to accept electronic claims. Contact them at (833) 233-5476. Their fax number is (860) 266-2004.
Elevators at the Portland State Office Building require an employee badge to reach the CAREAssist office. Due to this change, clients can be served in person by appointment only. Please contact your CAREAssist caseworker directly or be connected by calling (971) 673-0144, Option 2
What's new: There is now a CAREAssist Drop Box located in the lobby of the Portland State Office Building for those who need to drop off paperwork. The box is checked several times each day. The CAREAssist labeled drop box is located in an alcove to the left of the double doors and is across from the food vending machines.