Complaint Process

If You Have a Complaint about the Content of a Written Evaluation:

Submit a written complaint to the Oregon Health Authority by mail, fax or email.

• The Oregon Health Authority will only accept complaints regarding evaluations that fail to conform to the standards set forth in OAR 309-090-0025.
• Other types of complaints should be made to the appropriate professional organization.
  

Where to Send Complaints

Evaluator Complaints

If the Authority receives a written complaint regarding an evaluator, the Forensic Evaluation Review Panel will review the complaint and determine whether the deficiencies in the evaluation represent a substantial departure from the standards of practice established in OAR 309-090-0025.

Complaint Resolution

If denial or revocation may be warranted, the Authority will provide written notice of its intent, which may include recommended steps for remediation.

• The applicant shall have 30 days to submit a written remediation plan and will have temporary certification status for up to six months until the Authority determines whether the issues have been adequately addressed.
• Issues that have been adequately addressed will result in the Authority withdrawing its notice and full certification restored.
• If issues are not adequately addressed, the Authority may proceed with denial or revocation of certification.