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Quality Best Practices

QA and QC

Quality​​ control activities focus on the deliverable.

QC activities take place in every project as staff develops each deliverable.

QC reviewers have proven qualifications for the role. 

Each discipline has a statewide quality plan which sets the discipline's quality expectations.​

ODOT region quality plans complement the discipline and statewide quality plans.

The Project Delivery Quality Program Manual provides an overview of the Project Delivery QA/QC Program.

​Quality assurance focuses on​​ the process.

QA reviews assess how well we execute quality control. It spurs continuous improvement by looking for opportunities to improve processes and tools.

QA reviews provide feedback about what works well and what needs improvement.

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The quality verification process:
  • Ensure deliverables are technically sufficient.
  • Verify quality checks were done.
  • Check quality records.

Reviewing a deliverable for technical sufficiency includes verifying compliance with applicable requirements suitable for a given milestone. 

ODOT uses an initial check of key requirements to determine whether the deliverable warrants additional review.

QA/QC Best Practices

All project delivery disciplines require professional certification, applicable to the discipline.​

Project team members are encouraged to freely communicate throughout the life of the project in order to assure a high level of service and quality, and reduce significant amounts of rework, errors, or omissions.

Encourage frequent communication; specified communication requirements are a minimum.

Reviewers and designers discuss and review comments as a learning opportunity.

Share lessons learned through the project development process and construction to support continuous improvement.​

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The Project Delivery Quality Program recognizes peer reviews as an opportunity for knowledge transfer, professional growth, and a means to strengthen core competencies within the agency.

Collaboration helps expand our knowledge, building engineering and technical discipline expertise.


​ODOT Project Delivery QA/QC Program will provide follow through on quality management by:
  • Completing quality assurance reviews.
  • Sharing lessons learned, from the project development process and from construction.
  • Monitoring quality performance measures.​

Contact the Project Delivery QA/QC Program

555 13th St. NE
Salem, OR  97301

Program Contact

Phone: 503-986-7130

Training Resources