Who to contact
HCWs and AAA/APD Consumers
Getting started, service plans, tasks, authorized hours, policies or updating contact information:
Customer relations questions or comments:
Homecare Workers (HCWs) are in-home care providers whose services are authorized through the Oregon Department of Human Services (ODHS).
PCAs and eligible PCA Consumers
Getting started, time entry corrections, payment issues, unlocking your account:
Authorized hours, exceptions, service plans, tasks, update contact information:
Customer relations questions or comments:
Personal Care Attendants (PCAs) are behavioral health in-home care providers whose services are authorized through the Oregon Health Authority (OHA).
Login help and basic system questions
Basic system navigation, password reset, resource guides via email, system troubleshooting, technical assistance, unlocking your account:
- Contact the DCI Help Desk
Note: The Help Desk
can't make changes to your user profile or time entries. See the contacts listed above if you need help with this.
Need your login information?
- Homecare Workers:
Contact your local ODHS office
- Personal Care Attendants: Contact the PCA program at 503-945-9708 or
pc.20@odhsoha.oregon.gov.
- Once you have your login information and are approved to start working, you can log in to the Mobile App or the
Web Portal. It may take a few days for your account to be set up after you are approved to work.
Questions about getting started?
- Reach out to the staff member who authorized you to work with your consumer.
- If you still need help, you can email PTC Support:
ptc.support@odhsoha.oregon.gov