SNAP Replacement Benefits

We may be able to replace your SNAP benefits if they were stolen from your EBT card or if you lost food bought with SNAP during a disaster.

Protect your EBT card

• Only use the ebtEDGE website or mobile app to manage your benefits
  Bookmark the ebtEDGE login page in your browser for quick access. Download the app on the Apple App Store or get it on Google Play. Don't use any other websites or apps to check your benefits.
  
• Watch out for social media scams
  Only trust social media posts and messages from ODHS official accounts. We never ask for your benefits card information on social media.
  
• Freeze your card right after each use and unfreeze it before you make purchases
  Visit Cardholder.ebtEDGE.com or use the ebtEDGE mobile app. Look for "Freeze Card" under "Account Services."
  
• Block purchases made outside of Oregon and online purchases
  Visit Cardholder.EBTedge.com or use the ebtEDGE mobile app. Look for “Protect My Account" under “Account Services." You can remove the block later if needed.
• Keep your PIN secret
  Don't share your PIN with anyone outside your household. Cover the keypad when you enter your PIN on a machine.
  
• Check activity on your EBT account regularly
  If you see any purchases you didn't make, cancel your card immediately.
• Check card reading machines
  Look for anything suspicious on top of or attached to the card reader or keypad. They can be hard to spot, but are often bigger than the original machine and may hide parts of the machine. Learn more about skimming.
  
• Don't give your EBT card number or PIN by phone or text
  Scammers use text messages to get EBT card numbers and PINs. These are called phishing scams. ODHS will never send a text message to ask for your EBT card number or PIN.