SNAP food lost in disaster (fire, flood, storm, power outage)
Within 10 days, contact us to replace your benefits.
How to request replacement benefits:
Benefits stolen from EBT card (electronic theft)
Please note: As of Dec. 21, 2024, the federal funding for replacing SNAP EBT benefits stolen due to electronic theft has ended.
Learn more
1. Right away, cancel your card to protect your benefits.
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During business hours, call 855-328-6715 (Monday - Friday, 8:30 a.m. to 4:30 p.m.)
Call our replacement card line to cancel your card and order a new one. You will get a replacement card in the mail within five business days.
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After hours, call 888-997-4447 (open 24 hours)
If it's after business hours, call our 24-hour customer service line to cancel your card. Then during business hours, call the replacement card line at 855-328-6715 to order a new card.
2. Within 30 days, contact us to replace your benefits.
How to request replacement benefits:
Important update: Replacement benefits for electronic theft
As of Dec. 21, 2024, the federal funding for replacing SNAP EBT benefits stolen due to electronic theft - like skimming or scamming - has ended. This change means that:
- Benefits stolen after Dec. 20, 2024 cannot be replaced.
- Benefits stolen on or before Dec. 20, 2024 may still be replaced if reported under current policy.
We understand this may be frustrating for those affected.
Learn what you can do to help protect your benefits.
For other questions or assistance, contact us during business hours at 855-328-6715. We're open Monday through Friday, 8:30 a.m. to 4:30 p.m. Pacific Time.
Please note that
this change does not affect replacement requests for benefits lost due to natural disasters or household misfortunes.
The Oregon Department of Human Services (ODHS) does not discriminate against anyone. This means that ODHS will help all who qualify and will not treat anyone differently. See the
USDA nondiscrimination statement for more information.