SNAP Replacement Benefits

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We may be able to replace your SNAP benefits if they were stolen from your EBT card or if you lost food bought with SNAP during a disaster.

SNAP food lost in disaster Benefits stolen from EBT card Protect your EBT card

SNAP food lost in disaster (fire, flood, storm, power outage)

Within 10 days, contact us to replace your benefits.

In person: Visit a local office.
By phone: Call us at 800-699-9075.
Online: Fill out the form below and email it to oregon.benefits@odhsoha.oregon.gov.

SNAP Replacement Form

Benefits stolen from EBT card (electronic theft)

Please note: SNAP benefits stolen through electronic theft can’t be replaced. The federal funding for replacing SNAP benefits due to electronic theft ended on Dec. 21, 2024.

Right away, cancel your card to protect your benefits.

During business hours, call 855-328-6715 (Monday - Friday, 8:30 a.m. to 4:30 p.m.)
Call our replacement card line to cancel your card and order a new one. You will get a replacement card in the mail within five business days.
After hours, call 888-997-4447 (open 24 hours)
If it's after business hours, call our 24-hour customer service line to cancel your card. Then during business hours, call the replacement card line at 855-328-6715 to order a new card.

The Oregon Department of Human Services (ODHS) does not discriminate against anyone. This means that ODHS will help all who qualify and will not treat anyone differently. See the USDA nondiscrimination statement for more information.