Alternative dispute resolution
Since 1996, WCB has offered ALJs, trained in mediation, and facilities at no charge to help settle disputes without formal litigation. Most mediated cases deal with complex issues: mental stress claims, occupational disease claims, claims about permanent total disability, and claims with additional issues such as employment rights or other civil actions (tort, contract, etc.). The average mediation deals with 1.2 hearing requests. WCB also has an agreement with the Court of Appeals to mediate cases pending before the court.