Complaints and Investigations

The Oregon State Board of Towing is responsible for the safety and well-being of the public through the regulation of the towing industry by administering and enforcing the laws and rules of the State of Oregon.

One of the Board's responsibilities is to review and process complaints of unethical, unprofessional, or illegal conduct against the towing industry, taking the necessary actions to ensure compliance with the laws and rules, and the protection and well-being of the public.

The Board cannot provide legal advice or make recommendations.  Consumers and tow industry members are encouraged to contact an attorney or other licensed professional for legal advice.

This page provides information about the laws, administrative rules, and procedures the Oregon State Board of Towing follows regarding complaints and disciplinary matters. For more information regarding the Board's process, or for specific questions regarding a possible complaint or requirements, please contact the Board at compliance@towboard.oregon.gov

Filing a Complaint

The Board reviews and considers all complaints submitted by the public, law enforcement, another tow company, a consumer or client, a member of the public, a state agency – basically, anyone can file a complaint. The Board may also initiate an investigation based on information it receives or observes, such as advertisements or an article in the newspaper. 

SBOT Complaint Form

Complaint FAQs - Coming Soon