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11410 SW 68th Parkway
Tigard, OR 97223
Directions to the Tigard office
Office hours: 8 a.m. to 5 p.m. Monday through Friday

Mailing Address PO Box 23700
Tigard, OR 97281-3700

Phone
Phone: 888-320-7377 (toll free)
Fax: 503-598-0561
TTY: 503-603-7766
Phone hours: 8:30 a.m. to 5 p.m. Monday through Friday

Best Time to Call Member Services

Our busiest phone days are Mondays and the first three business days of each month. We also experience higher call volumes from 10:30 a.m. to 1 p.m. daily. Calls are placed in a queue and answered in the order received. If you do not wish to hold, you can request a callback from PERS. To receive a callback, wait until you hear the recording about the callback option and follow the instructions.

Email

Member Services — for member issues (including Online Member Services password resets and logon issues).

Webmaster — for website issues/errors only; see Employer Service Center section below for EDX support.


Getting help fro​m PERS


800 Summer Street NE
Suite 200
Salem, OR 97310
Directions to Salem office
PERS OSGP website

The PERS/OSGP Salem office is open by appointment for form drop off.
Members who need to drop off their PERS/OSGP forms in Salem can call 503-431-8286 to make an appointment.

Phone
Phone: 888-320-7377
Fax: 503-603-7655
Phone hours: Monday — Friday, 8:30 a.m. — 5 p.m.

Email
OSGP Customer Service

To access your OSGP account, your PIN is required.
Call 800-365-8494, or log onto osgp.voya.com.

Website

Phone
Phone: 888-320-7377 (toll free): select option 1; then option 2 to reach ESC
Fax: 503-603-7626
Phone hours: 8:30 a.m. — noon (Mon. - Fri.)

Email
Employer Support

For media inquiries regarding PERS agency information, please contact the PERS Media Team at the email below. For inquiries regarding Oregon Public Employee Retirement Fund (OPERF) investments, please contact Eric Engelson, Public Information Director for the Oregon State Treasury.

Email the PERS Media Team

PO Box 40187
Portland, OR 97240-0187
Website

Phone
Phone: 503-224-7377
Toll free: 800-768-7377
Fax: 503-765-3452

Email
PERS Health Insurance

To learn more about, or to make a public records request, please visit our public records request page.

Phone
Phone: 888-320-7377 (toll free): select option 1; then option 4 to reach PERS Accounts Receivable
Fax: 503-968-5791

Email
PERS Accounts Receivable

All requests for information MUST be submitted in writing.

Fax requests with signature to:

503-598-0561

Contact the Divorce Unit.

Website

Phone Toll free: 800-227-4165