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Employer Service Center

ESC Call Center

Contact the ESC Call Center for quick questions and employee status checks.

Hours
8:30 a.m. – 12 p.m., Monday to Friday (excluding holidays)

Phone
888-320-7377 (toll free): select option 1; then option 2 to reach ESC

During peak call times, you may get a busy signal when trying to call ESC. If this happens, please wait and try again, or send your question or request in an email to your ESC representative. Find your ESC representative’s email address by clicking their team name below.

Email
PERS.EDX.Support@pers.oregon.gov

Fax
503-603-7626

ESC representatives

Contact your ESC representative for help with EDX reporting.

ESC representatives are organized into three teams to address specific employer-reporting issues. Click the name of the relevant team below to open a list of phone numbers and email addresses.

If your account representative is not available, you can contact any member of your ESC account team with questions about EDX records and reports.

Hours
8 a.m. – 5 p.m., Monday to Friday (excluding holidays)

Toll-free phone
Look up the last four digits of your ESC representative’s phone number below, then follow these instructions to avoid long-distance charges.

  1. Dial 1-888-320-7377.
  2. Wait for the third option, “If you know the extension of the person you are calling or to access the company directory ...” and press 3.
  3. At the prompt, enter the last four digits of the team member’s phone number, and then press the # key. Leave a message if there is no answer.

ESC manager
Laurel Galego
503-603-7628
Email: laurel.galego@pers.oregon.gov

Employer Numbers 2000 - 2899, excluding OHSU 2880

Felicia Lee (Team Captain)
503-598-6147
Email: felicia.lee@pers.oregon.gov

Dena Nguyen
503-603-7588
Email: dena.nyugen@pers.oregon.gov

Jenny Herrera Del Cid Pena
503-431-8929
Email: jenny.herrera@pers.oregon.gov

Valentina Kelly
503-603-7605
Email: valentina.kelly@pers.oregon.gov

Employer Numbers 1000 - 1999, excluding Oregon University System 1249 - 1256

DAS serviced agencies may contact PERS directly for status checks only. For all other topics, contact DAS Centralized PERS Services Team at Central.PERSServicesTeam@das.oregon.gov.

Bonnie Kenck
503-598-5043
Email: bonnie.kenck@pers.oregon.gov

Brenda Ansorge
503-598-6158
Email: brenda.ansorge@pers.oregon.gov

Employer Numbers 2900 - 2999, 3000 - 3999, 4000 - 4999, OUS 1249 - 1256, and OHSU 2880

Amy Pissot
503-603-7686
Email: amy.pissot@pers.oregon.gov

Christy Roelfs (team captain)
503-598-6149
Email: christy.roelfs@pers.oregon.gov

Constantin Dobrescu (team captain)
503-603-7643
Email: constantin.dobrescu@pers.oregon.gov

Kathy Shaffer
503-603-7795
Email: kathy.shaffer@pers.oregon.gov

Marina Shadrin
503-603-7748
Email: marina.shadrin@pers.oregon.gov

Jonah Plymale
503-431-8956
Email: jonah.plymale@pers.oregon.gov