Scammers continue to find new ways to target individuals. It is important to guard yourself against fraud and be vigilant about the information you share.
PERS staff do not make unsolicited calls to members and will never directly ask for any personal financial information or account login information. We also will never ask you for money, donations, or your credit or debit card information. We will never attempt to access your account.
PERS staff typically will only call to follow up about a request
you made, a form you submitted, or an action that you took.
Other reasons we may call you include:
- You are a retiree living internationally or are age 80 or older. We do this to confirm that we are still correctly paying members their benefits and to check for unreported
deaths.
- You must take a
required minimum distribution (RMD), and we need you to submit RMD-related documents.
- We found that you should be receiving additional funds in your retirement benefits or as part of a previous withdrawal.
If you are unsure whether someone contacting you is from PERS, call Member Services directly at 1-888-320-7377 to check. PERS staff will always confirm your identity to safeguard your personal and financial information.
Security notice: If you have not yet
created an
Online Member Services (OMS) account (for
pension information) or an
IAP.Voya.com account [for
Individual Account Program (IAP) information], PERS strongly recommends that you do so to protect your account information from unauthorized access or alteration.
For additional information about fraud and how to protect yourself, check out the
Oregon Department of Justice’s Consumer Protection webpage about scams and fraud .