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Oregon Health Authority

Strengthening Accountability

Transparency, Accountability and Belonging Initiative
Improving our processes for better, more effective service.

CBOs are important partners in helping OHA achieve its goals of eliminating health inequities buy 2030. Yet multiple CBOs have reported several challenges with OHA’s contracting process, including burdensome administrative requirements. To address these, OHA is now working to streamline the grant reporting process and expedite grant disbursements for CBOs.

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​As a mission-driven government agency, OHA must be responsive to the people it serves. Yet, the agency lacks a systematic method for recieving and responding to customer feedback. OHA has committed to standing up a technical solution for people to provide real-time feedback, which will allow the agency to improve service delivery, transparency and accountability.

Increase Agency accountability and stewardship of public dollars by launching a series of budgetary process improvements to be carried out by a newly established Financial Investment and Outcomes Office (FIOO). These changes include designing and implementing policy spend plans for all proposed investments across divisions; evaluating whether and to what extent investment allocations achieve specific policy objectives; and publishing budgetary impact reports, which clearly document the costs, outputs, and outcomes of major Agency initiatives.

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Establish and regularly assess Agency-wide measures of customer service, transparency, and accountability.

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Communicate accountability expectations and standards for Contract Administrators, managers and directors, especially for large contracts. Refresh and promote training for Contract Administrators.​

Expand ex​siting work with onboarded contractor to establish and ensure anti-racism training for all agency staff and managers.

Establish an Agency-wide policy on improving responsiveness to internal and external outreach, incorporating those expectations into staff and manager performance reviews.

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​​System partners are a crucial part of the Oregon health landscape and they often rely on state funds to deliver services to the people of Oregon. Streamlining the process and timeline between funding appropriation and disbursement can help Oregon’s partners deliver services to the community quicker and more efficiently. To accomplish this goal, OHA is pursuing a pilot to streamline the funding disbursement process to reduce the time between the appropriation and disbursement of funds.​

View milestones and highlights

Contact us

Email us at oregonhealthforward@oha.oregon.gov