Everyone Has a Right to Understand Oregon Health Authority (OHA) Programs and Services
They have the right to any of the following:
- Sign language interpretation
- Spoken language interpretation services
- Written translations
- Braille, large print, audio and other preferred formats
OHA, all OHP providers and coordinated care organizations (CCOs) will help with language and other needs. This help is free. If you need help, please tell your CCO and OHA. We want to get you the help you need, in the way that is best for you.
You can show providers a card that tells them the kind of language help you need.
Find and print the card you need.
Written Material
Everything you get must be in a language and style you can understand. If you need another language, braille, large print or someone to read something to you in your language, please tell us.
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If you are in a CCO, call the customer service number on your CCO ID card.
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If you are not in a CCO, call OHP Client Services at 800-273-0557 (TTY 711).
You can ask for letters, prescription labels and other important documents in the language that is right for you.
Interpreters
You can have an interpreter (including sign language) in any language you need. This service is free. Tell your provider's office which language is best for you. Be sure to let them know of your language needs one or two days before your appointment.
Find interpreters who are qualified and/or certified in Oregon.
If You Need Help
If you are having problems getting help in the language you need, please tell your CCO or OHP Client Services. If you still need help after that, contact OHA's Language Access Services Program coordinator: