File a Complaint

The Health Systems Division is responsible for investigating complaints about mental health treatment facilities/homes and outpatient behavioral health services, as outlined in Oregon Administrative Rules 309-035 and 309-019. Please submit a complaint when you:

• Are not satisfied with your experience with a behavioral health care provider, and
• Have filed a complaint with your provider, but the provider did not resolve your complaint, or
• Could not file a complaint with your provider because the provider does not have an accessible complaint process.

How to submit a complaint

Fill out the Official Complaint Form and click the "Submit" button at the end of the form. A staff member will contact you.

• Official Complaint Form (English and Spanish). Click "Spanish" button to see Spanish form.
  
• Процесс подачи жалобы (Russian)
  
• Tiến trình Khiếu Nạ (Vietnamese)

Other ways to submit a complaint

For complaints involving:

• The Oregon State Hospital - Contact the Director for Consumer and Family Services at 503-947-8109.
• Abuse - Call 1-855-503-SAFE (7233). Learn more on the Office of Adult Abuse Prevention and Investigation page. 
  
• Civil Rights - Contact the Equity and Inclusion Division, Civil Rights Coordinator at 971-673-2000.
• Services covered by Medicaid - Contact Oregon Health Plan Client Services at: 1-800-273-0557.
• Services provided by the Oregon Department of Human Services - Contact the Governor's Advocacy Office at 1-800-442-5238.