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PCPCH Program Information

421 SW Oak Street, Suite 775
Portland, OR 97204
503-373-7768
PCPCH@oha.oregon.gov

PCPCH Program Team

​Amy Harris (she/her) is the manager of the Oregon Health Authority (OHA) Patient-Centered Primary Care Home (PCPCH) Program. Amy collaborates with colleagues and community partners to ensure the program supports primary care transformation that will result in all people in Oregon achieving optimal health. She joined OHA in 2014.  Beyond her work in the PCPCH Program, Amy has a strong interest in primary care health policy and supports the Primary Care Payment Reform Collaborative and the Primary Care Spending in Oregon report to the legislature. During Amy’s 20-year career in healthcare she has held positions in non-profit organizations and the private sector. Early in her career she was a community organizer for the American Cancer Society and later served as the Director of Marketing for a multi-specialty medical practice in Washington state. Amy has a Master of Public Health from Oregon Health & Science University-Portland State University School of Public Health. ​​

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AMY.HARRIS@oha.oregon.gov
Amy Harris

​Susan El-Mansy (she/her) is an Operations and Policy Analyst for the Patient-Centered Primary Care Home (PCPCH) program at the Oregon Health Authority (OHA). In her role, she collaborates closely with the PCPCH Program Manager and the Clinical Services Integration and Wellness (CSIW) leadership to develop strategic program priorities, lead and coordinate program evaluations, and conduct in-depth policy research and analysis. Susan holds a Master of Public Health (MPH) in Health Policy and Management and has been with OHA for over 8 years. Before her role as an Operations and Policy Analyst with the PCPCH program, she served as a PCPCH Improvement Specialist, conducting site visits across the state. Prior to her tenure with OHA, her career in Public Health began as a Program Coordinator at a PCPCH medical home, where she focused on reducing childhood obesity rates in Yamhill County. Outside of her professional commitments, Susan enjoys exploring new, kid-friendly activities with her husband and two children, as well as traveling whenever possible to create lasting family memories.​​

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SUSAN.A.EL-MANSY@oha.oregon.gov
Susan El-Mansy

​​​Rachel Palmer (she/her) joined the PCPCH team in Fall of 2018 and is the first point of contact for practices with questions about the program and standards.​ In addition to supporting the program through data collection and management, she is committed to providing the tools and information that clinics need to understand the PCPCH model and pursue quality improvement within their practices. Rachel has experience in clinic administration, health care tech, medical supply management, health care staff workflow improvement, and health policy. She received her Bachelor's in Public Health & Sociology from University of California, Berkeley and her Master's in Health Policy & Management from the OHSU-PSU Joint School of Public Health, ​where she served on the leadership team of the local chapter of the Institute for Healthcare Improvement Open School. ​​In her free time, Rachel enjoys spending time with her husband, family, and friends, and exploring the natural wonders that the Pacific Northwest has to offer.​​​​​​

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rachel.palmer@oha.oregon.gov
Rachel Palmer

​​Amber Anderson (she/her) has been with the Patient-Centered Primary Care Home Program since 2017.  7 years of that time was spent as a Verification Specialist.  She is excited to engage with practices as an Improvement Specialist to provide technical assistance pulled from her experience with the PCPCH program and during her ten years prior in an internal medicine clinic. She worked with 18 physicians, at four different locations as their quality projects manager, and worked to improve the quality of care and care coordination within the primary care setting. She even had her own site visit from the PCPCH team while there.  Born and raised in the Willamette Valley, and recently relocated to Central Oregon, she enjoys exploring her new home with hiking, fishing, and spending time outdoors.​​​​​​
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AMBER.K.ANDERSON@oha.oregon.gov
Amber Anderson

​Loralee Trocio (she/her) has been a public health practitioner for 20 years, providing an array of technical assistance, quality improvement services and program management for diverse programs such as Regence Blue Cross Blue Shield’s Health Coach Program, Oregon Health Authority’s Immunizations and HIV Prevention Programs, and at a local Coordinated Care Organization – Health Share of Oregon. More recently, she has supported OHA’s COVID Response and Recovery Unit as an Equity Policy Analyst. Her early years of serving underrepresented populations include working with AmeriCorps free clinics in San Francisco and as a Peace Corps health education volunteer in Honduras. Loralee appreciates individuals and communities expressing their preferred culture of wellness for the purpose of allowing their mind, body, and spirit to soar. Loralee holds a Bachelor of Science in Health Services in Administration from Ohio University and a Master of Public Health in Global Health Policy and Programs from George Washington University. ​​
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LORALEE.J.TROCIO@oha.oregon.gov
Loralee Trocio

Kamar (she/her) is an experienced public health professional with over a decade of expertise in community health, community engagement, systems improvement, and health equity. She joined the Patient Centered Primary Care Home (PCPCH) Program in June 2019 as an Improvement Specialist, working directly with primary care partners across Oregon to support clinics in implementing and optimizing the PCPCH model.

Kamar’s career spans the nonprofit, public, and private sectors. She has worked extensively in housing support, education, healthcare access, social determinants of health interventions, and civic engagement for many communities. Kamar holds a Master’s in Public Health and Bachelor’s in Community Health and Social Science from Portland State University. She is deeply passionate about community engagement, partnership building, and driving meaningful systems change. Outside of work, Kamar enjoys traveling, exploring the Pacific Northwest through hiking, road trips, and sharing brunch with family and friends.​

Kamar.S.Haji-Mohamed@oha.oregon.gov
Kamar Haji-Mohamed

Suzanne Jefferson (she/her) joined the Patient-Centered Primary Care Home Program in January 2020 as an Improvement Specialist. Prior to this she was working as a grants officer at the Virginia Garcia Memorial Health Center, a Federally Qualified Health Center. While there she collaborated with clinic leadership, as well as primary care medical teams, dental teams, and school-based program teams to write grants and help manage grant funding that was received. Many of these grant projects focused on quality metrics, care gaps, outreach, and project management support. 

Prior to this she worked at the Oregon School-Based Health Alliance, providing technical assistance and support to school-based health centers throughout Oregon. In her primary role, she managed a grant program that provided funding to school-based health centers that were interested in initiating or sustaining their efforts in promoting healthy youth relationships and comprehensive adolescent sexual health.  Throughout her career she has developed and promoted a passion for health care equity and community health promotion. Suzanne received her Master’s in Public Health from the University of Minnesota in 2013 and a B.A. from Lewis and Clark College in 2006. Her hobbies include baking, gardening, and jig-saw puzzling.​
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Suzanne.C.Jefferson@oha.oregon.gov
Suzanne Jefferson

Becky Velasco (she/her) is a Verification Specialist conducting site visits and providing technical assistance to primary care practices across the state. Becky worked at a large multispecialty clinic for nearly nine years in a variety of roles including Senior Quality Improvement Analyst and Health Care Financial Analyst. As a quality analyst, she was responsible for monitoring and maintaining the practice’s participation in quality programs such as the PCPCH Program, Comprehensive Primary Care Plus (CPC+) program, the National Committee for Quality Assurance (NCQA) Patient Centered Medical Home program, and others. Becky earned a Bachelor of Arts in Spanish and a Master of Public Health from Oregon State University. She is English/Spanish bilingual. In her free time Becky enjoys spending time with family, reading, crafting, and walking in the forest.​

BECKY.R.VELASCO@oha.oregon.gov
Becky Velasco

​​Sumeet Singh (she/her) joined the PCPCH team in February 2020 as a Verification Specialist. Prior to this she worked as a Comprehensive Primary Care Plus practice facilitator, supporting Oregon primary care practices in their advanced care delivery journey. In tandem, she was also a health information technology research associate with a focus on health equity and healthcare quality. Prior to this Sumeet managed a large outpatient medical scribe program. Sumeet grew up in India, where she earned her M.B.B.S. In her free time she enjoys cooking, gardening, reading and exploring the Pacific Northwest with her dogs.​​​
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Sumeet.Singh@oha.oregon.gov
Sumeet Singh

Alicia (she/her) became a Verification Specialist in the Patient-Centered Primary Care Home Program in December 2019. Before that, she served as a referral coordinator and insurance specialist at Providence Home Health. During her tenure, Alicia collaborated closely with the Epic Analyst team during the development phase, where she played a key role in creating and implementing workflows and system changes for the new Epic home health electronic health record (EHR). She liaised with all insurance carriers, including coordinated care organizations, to secure coverage and authorization for home health services.  Additionally, she worked with clinic staff in the field, conducted clinical reviews, and adhered to stringent home health guidelines.

Prior to that, Alicia spent over six years at a primary care clinic in Tualatin, where she began her career in various front office roles before advancing to the referral coordinator position. With more than 11 years of experience in the Oregon health care system, she has cultivated a strong commitment to health care equity and improvement for all residents of Oregon.  In her leisure time, she enjoys watersports, camping, and exploring the outdoors in Oregon.  She cherishes moments spent with her husband of six years and their three children. ​

ALICIA.TAVARES@oha.oregon.gov
Alicia Tavares

​Megan (Meg) Bowen (she/her) has 40 years of experience in healthcare, including direct patient care in ambulatory and acute care settings, clinical operations, health policy, quality improvement and primary care transformation. Meg joins the PCPCH Program at Oregon Health Authority after working as a member of the Practice Transformation Team at OCHIN where she was the Patient-Centered Medical Home (PCMH) Program Specialist and Sexual Orientation and Gender Identity (SOGI) subject matter expert. Meg is also a certified Relational Leadership Framework instructor through Intend Health and is a National Committee for Quality Assurance (NCQA) PCMH program Certified Content Expert. Prior to OCHIN, Meg was the Quality Director at Winding Waters Community Health Clinic in Enterprise, Oregon which was the state’s first 5 STAR PCPCH. Meg previously served as a member of the OHA PCPCH site visitor team, and is excited to join this team again, and bring new knowledge and her passion for patient-centeredness. When Meg is not working, she can be found hiking or kayaking in beautiful Northeast Oregon with her partner Kathy and their dog Miss Betty Biscuit.​​​
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Megan.R.Bowen@oha.oregon.gov
Megan Bowen

​Dr. Jeanene Smith (she/her) works at Helath Management Associates​ and contracts with OHA to serve as the Clinical Advisor to the PCPCH Program. She currently practices at OHSU Richmond Clinic, a community health center serving the SE Portland area including low-income and homeless patients.​ She has been seeing patients in a variety of settings over the past 25 years including eight years in private practice, some urgent care settings and working with the Alaskan Native Health system that included overseeing two Aleutian Island village clinics.

Jeanene also spent 15 years as the Chief Medical Officer for the Oregon Health Authority and work ed on the policy development and implementation of the Patient Centered Primary Care Home Program as part of Oregon’s health reform that included the Coordinated Care Model in Medicaid. Since leaving state service, she has spent the last six years assisting states, counties, clinics and health plans on practice transformation, quality improvement and value-based payments to support new models of care. Coaching clinics in California, Oregon, Washington State, and Idaho has been very rewarding work to see their successes and the impact it has on their patients and their communities. She is  thrilled to be working with the PCPCH program again and see up close the hard but great transformational work by practices across Oregon. For fun, Jeanene likes to hike and kayak, and visit her yurt in Homer, Alaska.​
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Jeanene Smith