About OIS

Who We Are

The Office of Information Services (OIS) is a shared service organization supporting both the Oregon Department of Human Services (ODHS) and the Oregon Health Authority (OHA) which makes it one of the larger IT organizations in the state.

Organizationally, the Office of Information Services (OIS) is under the administrative oversight of OHA. It is designed as a shared services entity to provide technology services and support to both ODHS and OHA.

We consider it a privilege to be able to deliver technology solutions and services that support OHA and ODHS in helping Oregonians achieve health, well-being, and independence.

Vision

Preferred partner devoted to advancing the best technology services.

Mission

Deliver technology solutions and services that support ODHS and OHA in helping Oregonians achieve health, well-being, and independence.

Partnerships

OIS Partners with Many Entities to Achieve Business and Technical Strategies

OIS exists to deliver technology solutions and services to ODHS and OHA and to the people of Oregon both directly and indirectly.

Our organization's number one priority is keeping health and human services IT systems available - which are the largest and most complex in the state. Through technology, OIS supports 1.5 million clients; 16,000 staff members; more that 50,000 partners; more than 140 office locations; and more than 32,000 devices (computers, printers, and mobile devices).

OIS also provides technical expertise and partners with ODHS and OHA to run large technology projects. In the recent past, this included COVID-19 IT systems, such as the Get Vaccinated Oregon and Digital Vaccine Record; Oregon Eligibility (ONE) System; and Medicaid Modularity System (MES.)

OIS Organization

OIS consists of the Office of the Chief Information Officer (OCIO) and nine core IT business units that provide vital functions in helping accomplish the operational and strategic goals of ODHS and OHA. Organizationally, OIS has facets of a traditional IT organization and newer functional groups not always seen in a traditional IT organization, such as Business Engagement Services and Vendor Managed Services, to adapt to the changing needs of technology and business.

Chief Information Officer (CIO)

The Office of the Chief Information Officer (OCIO) provides leadership for all aspects of the organization's information technology and systems. The OCIO is accountable for setting overall technical direction, including strategic technology planning, performance management, and continuous modernization initiatives.

Information Security & Privacy Office (ISPO)

ISPO is committed to protecting the personal and confidential information Oregonians entrust ODHS and OHA with. ISPO accomplishes this by supporting agency programs with awareness, education, privacy, and security controls to ensure that the confidentiality, integrity, and availability of the information we are entrusted with is protected and that risks are communicated and remediated.

ISPO also provides the following services: Policy and Procedure Development (Privacy and Security); Privacy and Security Incident Management and Breach Notification Support; Risk Management Oversight; Information Exchange (Third-Party Access); eDiscovery and Litigation; Awareness and Education (Privacy and Security); Vulnerability Management; Audit and Security Support Services; and Cyber Risk and Incident Response Support.

Customer Service and Support
(CSS)

CSS Serves ODHS and OHA employees, partners and other customers.

The Service Desk and support technicians embedded in agency offices receive and resolve customer issues from around the state.

Solution Development & Delivery
(SDD)

SDD leads with a cloud-first focus on new application development while also continuously striving to update and improve existing applications through an Agile methodology. Leveraging the Microsoft ecosystem and other technologies, SDD supports hundreds of applications that provide critical benefits to millions of residents across Oregon.

SDD also partners with other federal, state, and local agencies on elements supporting comprehensive health and human services programs, emergency response, and benefits management.

Business Operations (Biz Ops)

Bis Ops provides central administrative support for OIS, including budget coordination, HR workforce management, payment processing, legislative management, facilities coordination, and financial and position management.

Biz Ops also manages all ODHS and OHA technology assets, including computers, printers, and software.

Business Engagement Services (BES)

BES provides solution engagement ensuring that technology solutions align with the strategic ODHS and OHA and business direction.

BES also manages the intake and governance processes that ensure OIS is working on the right things at the right time in support of both agencies.

Project Solutions (PS)

Our experienced IT project managers coordinate with other project resources to manage and control the project from initiating through closing. We use proven project management tools and processes to streamline projects and provide the following services: Project Management; Risk and Issue Management; Estimating, Budget and Cost Management; Resource Management; Contract and Deliverable Management; Project Reporting; Change Management; and Communications.

In addition, we work internally with agency program areas and externally with the DAS Enterprise Information Services, Legislative Fiscal Office, and federal oversight partners to ensure projects are completed successfully.

Strategy & Digital Transformation (SDT)

SDT provides ODHS and OHA with enterprise architecture services, which includes project consultation and assessment, IT reference models, and technology standards and exceptions.

SDT also manages IT portfolio reporting and the OIS service catalog.

Vendor Managed Services (VMS)

VMS oversees vendor performance for vendors supporting two of the largest vendor-based solutions of the agency (ONE and MMIS) to meet evolving business requirements.

ONE solution assists Oregonians to achieve well-being and independence by providing eligibility determinations. Operations of the ONE solution require complex coordination of systems, data, and processes at an enterprise level across multiple key program areas and agencies.

MMIS (Medicaid Management Information System) is a mechanized claims processing and information retrieval system that supports Medicaid business and operational functions.

Additionally, VMS oversees development of strategic sourcing and vendor relationship management for all aspects of ODHS and OHA technology by providing procurement planning, procurement support, contract development, and contract administration support for IT procurements and associated IT projects.

Health and Service Equity Transformation Program
Race, Ethnicity, and Language Disability
Sexual Orientation and Gender Identity
(REALD/SOGI)

The Health and Service Equity Transformation Program is focused on implementation of REALD/SOGI demographics data collection.

This collected data will be used to improve the delivery of services and reduce inequities for people living in Oregon. In collaboration with the agencies, providers and community partners, inequities will be addressed through policy and legislative efforts; determining the most impacted groups; reallocating resources and funds if necessary; and designing culturally appropriate and accessible interventions.

The team will be involved in implementation of solutions, interoperability of systems and integration of data working with vendors, state agencies, providers, and community groups.

If you are passionate about technology and want to learn about jobs with OIS, visit the Oregon Job Opportunities site, where you'll find all current jobs, resources and application guides.