Oregon Health Plan (OHP) and Getting the Care You Need

Care Coordination

Care coordination means that you get help making sure your medical, dental and behavioral health care all work together to keep you healthy. We want you to get all the care you need to stay healthy.

If you need help getting the right care, please ask your health care providers or your coordinated care organization (CCO) for help. Here are some other ways you can get help.

CCO members can call their CCO for care coordination services.
American Indian or Alaska Native members can call CareOregon Tribal Care Coordination at 844-847-9320 (TTY 711).
All other members can call OHP Care Coordination at 800-562-4620 (TTY 711).

Also known as Exceptional Needs Care Coordination, Intensive Care Coordination Services (ICCS) can help CCO members who are older or have:

Disabilities
Several chronic conditions
High health care needs or
Special health care needs.

ICCS helps these members to:

Understand how their CCO works
Find a provider who can help with special health care needs
Get a timely appointment with a primary care provider, dentist, specialist or other health care provider
Get equipment, supplies or services they need, and
Coordinate care among all of a member's doctors, other providers, community support agencies and social service agencies.

Care Helpers

Care helpers are people trained to help you get the right care based on your family’s special needs.

The goal is to keep you healthy at home. People who get this kind of help use the emergency room less. They stay in their own home longer.
You may learn a better way to work with your doctors and get all the services you need.