Measuring Agency Performance
The Annual Performance Progress Report is the primary expression of agency performance measured against legislatively approved Key Performance Measures (KPM).
This report should provide an improved understanding of agency strategies, accomplishments, and areas for performance improvement. The measures are fairly representative of overall agency functioning and performance.
Key Performance Measures
OGEC is measured on five areas each year. Read the current report linked above or take a look at the snapshot of how our agency has been doing on each measure:
KPM #1: Statutory Time Limit
This is the percentage of statutory time limit used for preliminary reviews, investigations, staff opinions and Commission advisory opinions.
KPM #2: Quality of Investigations
This is the quality of investigations completed through peer review.
KPM #3: Training Program's Effectiveness
This is the percentage of wrong answers by training participants on questions after training compared to the percentage of wrong answers prior to training.
KPM #4: Minimize Case Disposition Costs
This is the percentage of contested cases settled before hearing.
KPM #5: Customer Service
This is the percentage of customers rating their satisfaction with agency's customer service as "good" or "excellent" on overall, timeliness, accuracy, helpfulness, expertise, and availability of information categories.
