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Oregon Trucking Online (TOL) Enhancement Project

New TOL Account Creation Process

We have streamlined the account creation process on Oregon Trucking Online (TOL). Users who have a motor carrier account can now sign up for a TOL Account, create their password with security question, and get immediate access to a limited set of functions. After a CCD analyst reviews the application for a TOL account, the user will be granted access to the TOL features and benefits according to their class code. 

Benefits to Public

  • Improves self-service for TOL users, making it easier to securely sign up for a TOL Account.
  • Improves password and security question creation process.
  • Provides immediate access to key functions on TOL.

Launch Date and Time

Monday, February 10 at 9 p.m. Pacific Time (PST).

Contact Information

Call the Commercial Vehicle Tax Service Center at 503-378-6699.


Will this new account creation feature impact me if I already have an active TOL Account?
No, if you already have an active TOL account, you will not be affected by this change, and no action needs to be taken to continue using your account as normal.

If I have had a TOL account before, but it is no longer active, will this change apply to me?
No, only carriers who have not had TOL Accounts in the past will be able to use this new account creation process. Carriers who have inactive accounts will need to have their request reviewed by a CCD employee before creating a new password and security question and answer.

What features will I have immediate access to when I sign up for TOL?
You will be able to purchase temporary passes (temporary tax credentials), update your contact information, change your password and security question and answer, and view your transaction history, as well as several inquiries and lookups. 

What are the requirements for my TOL password?
You will be required to create a password consisting of a minimum of 14 characters including an uppercase letter, a lowercase letter, a number, and a special character.
These new requirements meet the password security best practices as outlined by the Cybersecurity and Infrastructure Security Agency (CISA).

How do I pick a good security question?
You should follow these 4 guidelines to make sure you have the best security question possible.
  1. It is memorable: the answer to the question should immediately pop into your head, even months or years after setting it up.
  2. It is unique: a good security question cannot have multiple answers. Pick something that is straightforward and specific.
  3. It is consistent: the answer to your security question should not change over time.
  4. It is unpredictable: the best answer to your security question are things other people cannot guess or know about you. Nobody except you should be able to easily answer this question.
If I have a non established account will I still need to fill out an Application for a Motor Carrier Account (form 9075) to get access to all of TOL’s features and benefits?  
Yes, motor carriers who have a non-established account will still be required to submit an Application for a Motor Carrier Account (form 9075) to get access to the complete list of TOL’s features available to established accounts. Motor carriers who do not submit this application will have fewer features available to them on TOL.

Password Reset Capability

We have streamlined the password reset functionality on Oregon Trucking Online (TOL). Users will no longer be required to reset their password after their first login when using this function. Additionally, we have expanded the capabilities of the passwords to make them more secure and allow users to create a password that they are more likely to remember.

Steps to Reset your TOL Account Password

  1. Carrier goes to login screen on TOL and clicks “forgot your password”.
  2. Carrier enters in their “login name” (TOL Account Number).
  3. Carrier answers the security question on file.
  4. Carrier is sent an email with a password reset link via the TOL system, to the email address stored on file for that given account number.
  5. Carrier is redirected to the password reset page (provided they use the link within 15 minutes).
  6. If the link is used after 15 minutes, the carrier must request a new link via TOL.
  7. Carrier enters in their new password and confirms their new password. Note that the password requirements have changed. See FAQ below.
  8. Carrier has successfully reset their password on TOL and receives a “password reset successful” message.
    Note: If the carrier fails to reset the password in time, a "timeout error" will occur. The carrier will need to begin the password reset process from the beginning.
  9. Once the carrier has successfully reset their password, they will receive a confirmation email from TOL to the email address on file.

What are the benefits to the public?
  • Improves self-service for TOL users, making it easier to reset their password securely.
  • Adds password security improvements.
  • Improves password customization, making it easier to remember passwords.
  • Improves security question creation process.
When did the password reset capability launch?
Wednesday, June 26 at 6 a.m. Pacific Time (PST).

Is “Password” replacing “PIN” on TOL?
Yes. Currently, the term Personal Identification Number (PIN) is used on TOL to refer to the string of characters that allows access to the system. We are updating the language from PIN to password because password is more intuitive for the general public.

Is the password reset process changing?
Yes. Users who need to reset their password will click “Reset my Password”, then enter their information, and receive an email from TOL that includes a secure password reset link*. Users will click this link and be redirected to an online password reset form.
* This link will expire within 15 minutes of receipt.

Are the password requirements changing?
Yes. When updating their password, users will be required to create a password consisting of a minimum of 14 characters including an uppercase letter, a lowercase letter, a number, and a special character.
These new requirements meet the password security best practices as outlined by the Cybersecurity and Infrastructure Security Agency (CISA).

Will all users be required to update their password?
No. Only users who reset their password and users creating a new TOL account will be required to follow the new password guidelines.
Importantly, users who have an existing password will still be able to login and use TOL like normal.

Is the security question process changing?
Yes. When a user requests a password for the first time on TOL, they will now be required to create their own unique security question. 

How do I pick a good security question?
Users should follow these 4 guidelines to make sure they have the best security question possible.
  1. It is memorable: the answer to the question should immediately pop into your head, even months or years after setting it up.
  2. It is unique: a good security question cannot have multiple answers. Pick something that is straightforward and specific.
  3. It is consistent: the answer to your security question should not change over time.
  4. It is unpredictable: the best answer to your security question are things other people cannot guess or know about you. Nobody except you should be able to easily answer this question.
Can I Call for Help to Reset My Password?
Yes. Our goal is to make this process easy for you. A CCD employee can either walk you through the process over the phone or email you a password reset link. Importantly, you will need to click the link in this email and choose your own password online.