New Password Reset Capability
We have streamlined the password reset functionality on Oregon Trucking Online (TOL). Users will no longer be required to reset their password after their first login when using this function. Additionally, we have expanded the capabilities of the passwords to make them more secure and allow users to create a password that they are more likely to remember.
Benefits to Public
- Improves self-service for TOL users, making it easier to reset their password securely.
- Adds password security improvements.
- Improves password customization, making it easier to remember passwords.
- Improves security question creation process.
Launch Date and Time
Wednesday, June 26 at 6 a.m. Pacific Time (PST).
Steps to Reset your TOL Account Password
- Carrier goes to login screen on TOL and clicks “forgot your password”.
- Carrier enters in their “login name” (TOL Account Number).
- Carrier answers the security question on file.
- Carrier is sent an email with a password reset link via the TOL system, to the email address stored on file for that given account number.
- Carrier is redirected to the password reset page (provided they use the link within 15 minutes).
- If the link is used after 15 minutes, the carrier must request a new link via TOL.
- Carrier enters in their new password and confirms their new password. Note that the password requirements have changed. See FAQ below.
- Carrier has successfully reset their password on TOL and receives a “password reset successful” message.
Note: If the carrier fails to reset the password in time, a "timeout error" will occur. The carrier will need to begin the password reset process from the beginning. - Once the carrier has successfully reset their password, they will receive a confirmation email from TOL to the email address on file.
TOL Password Reset FAQ
Is “Password” replacing “PIN” on TOL?
Yes. Currently, the term Personal Identification Number (PIN) is used on TOL to refer to the string of characters that allows access to the system. We are updating the language from PIN to password because password is more intuitive for the general public.
Is the password reset process changing?
Yes. Users who need to reset their password will click “Reset my Password”, then enter their information, and receive an email from TOL that includes a secure password reset link*. Users will click this link and be redirected to an online password reset form.
* This link will expire within 15 minutes of receipt.
Are the password requirements changing?
Yes. When updating their password, users will be required to create a password consisting of a minimum of 14 characters including an uppercase letter, a lowercase letter, a number, and a special character.
These new requirements meet the password security best practices as outlined by the Cybersecurity and Infrastructure Security Agency (CISA).
Will all users be required to update their password?
No. Only users who reset their password and users creating a new TOL account will be required to follow the new password guidelines.
Importantly, users who have an existing password will still be able to login and use TOL like normal.
Is the security question process changing?
Yes. When a user requests a password for the first time on TOL, they will now be required to create their own unique security question.
How do I pick a good security question?
Users should follow these 4 guidelines to make sure they have the best security question possible.
- It is memorable: the answer to the question should immediately pop into your head, even months or years after setting it up.
- It is unique: a good security question cannot have multiple answers. Pick something that is straightforward and specific.
- It is consistent: the answer to your security question should not change over time.
- It is unpredictable: the best answer to your security question are things other people cannot guess or know about you. Nobody except you should be able to easily answer this question.
Can I Call for Help to Reset My Password?
Yes. Our goal is to make this process easy for you. A CCD employee can either walk you through the process over the phone or email you a password reset link. Importantly, you will need to click the link in this email and choose your own password online.