Complaints are directed to the local CDDP. There, complaints are addressed and resolved. If they can't be resolved at the local level, there is a process to move the complaint along to higher levels of authority.
If a complaint indicates a protective service action, an investigation may be opened with the local Child Welfare office. You must comply with all investigation activities. Substantiated allegations may result in denial, suspension, revocation or refusal to renew the certificate. If this happens, the CFH-IDD provider has the right to a hearing to appeal the decision.
All CFH-IDD providers and caregivers are mandatory abuse reporters and must report to the CDDP and Child Welfare any instances of suspected abuse or neglect.