Agency information and resources

About Frances Online

	Frances Online is named in honor of Frances Perkins, U.S. Secretary of Labor from 1933 – 1945 and the first woman to serve in a presidential cabinet.

Frances Online is Oregon’s new contributions and benefits system for both Paid Leave Oregon and Unemployment Insurance. As of Sept. 6, 2022, employers and third party administrators use the Frances Online Employer Portal to file and amend combined payroll reports. For help with your employer or Third Party account go to our Frances Online employer help resources. As of Aug. 14, 2023, you can use the Frances Online Claimant Portal to apply for Paid Leave Oregon benefits, upload documents, and respond to questionnaires. For help with your account or applying for Paid Leave Oregon benefits go to Paid Leave Oregon's employee toolkit. Starting March 4, 2024, you can use Frances Online to apply for benefits from the Unemployment Insurance Program, manage and update your account, and file your weekly claim.

What you need to apply for Benefits Checklist A helpful checklist to prepare you to apply for Paid Leave benefits. Common tasks Visit our Common Task page to learn how to create an account, add multiple clients, file your payroll report, and do other activities in Frances Online. Help if you're applying for Paid Leave Oregon benefits See Paid Leave Oregon contact information at the bottom of the page.	How to apply for Paid Leave benefits video This how-to video will walk you through the steps of applying for benefits. File specifications Visit our Resources page to download the updated file specifications for filing your payroll reports. Have more questions? Get answers to common questions and learn more about how to use Frances Online from our FAQs.

Need help using Frances Online? Help if you're an employer or Third Party Administrator Go to our Business and Employer Resources pages for help with common tasks, file specifications, and FAQs.

Help if your applying for Paid Leave Oregon benefits Frances' interactive assistant hangs out in the top right corner of your screen. Available in English and Spanish, it has answers about things like what you'll need to create and update your account. If you have questions, start with the chat bot - even before you create your account! Use this Paid Leave benefits at a glance to get started creating your account and applying for benefits. Go to this “quick start" toolkit to learn more about Paid Leave Oregon and how to apply for benefits. The toolkit includes basic links and resources to get you started. Help as an employer or TPA Email our support team: contributions.unit@employ.oregon.gov Call us at 503-947-1488 Choose your language, and then press option 2 for Frances Online support.	Have more questions? Ask the Frances Chat Bot

For technical help with this page

Contact Paid Leave Oregon: Visit Paid Leave Oregon’s website to learn more about eligibility, and benefits. Learn more about how to apply for benefits from the Paid Leave Oregon Toolkit Fill out our Contact Us Call us at 833-854-0166 (toll-free)	Contact Unemployment Insurance: Learn more about unemployment benefits Fill out our Contact Us Call us at 877-345-3484 (toll-free)