: Common Tasks : Agency Information : State of Oregon

Create a Frances Online account - employer logon

In the Sign Up For Employer Access panel, select Sign Up For Online Access.
You will need a Federal Employer Identification Number (FEIN) and a Business Identification Number (BIN).
If you have payroll report data, you will enter it to verify your account and gain instant access.
If you do not have payroll report data, you can request a verification letter and use it to complete your Frances Online enrollment.

You will need a minimum of 14 characters for the password. This includes at least one uppercase letter, one lowercase letter, one number, and one special character. Our system uses two-step authentication.

Create a Frances Online account - TPA Logon

Go to frances.oregon.gov

In the Third Party Administrator (TPA) panel, select Sign up for Third Party Administrator Access.

Select the appropriate registration.

In-state TPAs will need a Federal Employer Identification Number (FEIN) and a Business Identification Number (BIN).
Out-of-state TPAs will need a Federal Employer Identification Number (FEIN).
Self-employed individuals will need a Social Security Number (SSN).

If your business already has an account in our system, you can associate it with your client's account immediately after you log in. If your business is new in our system, we will send you an email in three days to let you know your TPA account is active.

Passwords must be a minimum of 14 characters. This includes at least one uppercase letter, one lowercase letter, one number, and one special character. Our system uses two-step authentication.

Manage logons associated with your account

Sign in to your Frances Online account.
Select the I Want To... tab.
In the Access Management panel, select Manage My Users.
Select the email address of the user you would like to manage.

To change access type:

Select Manage Account Access.
Select the hyperlink for the access type you want to change.
Use the drop-down menu to change the access type.

To change access level:

Select Change Access.
In the Type of Access drop-down menu, select the desired access level.

To remove a logon:

Select Deactivate Access.

Make desired changes and then Submit.

Add another logon for an employee

Sign in to your Frances Online account.
Select the I Want To... tab.
In the Access Management panel, select Add a New Logon.
Enter the required information and then Submit.

Associate multiple BINs to your logon (multi-BIN filing or TPAs)

Sign in to your Frances Online account.
Select the I Want To... tab.
In the Multi-BIN Filing panel, select Add New Client Accounts to My Business.
Read the introduction to learn what you need to access your client's accounts. Select Next.
Select Add Client to add clients individually, or select Upload Spreadsheet to associate multiple clients at once. You can access the Bulk New Client spreadsheet from our Resources page.

Change your mail options

Sign in to your Frances Online account.
Select the Settings tab.
Select either Paper or Electronic in the Mail Delivery row.
Select your desired option and Save.

Change your mailing address

Sign in to your Frances Online account.
Select the I Want To… tab.
In the Names, Addresses, & Contacts panel, select Manage Names & Addresses.
Make desired changes and Save.

Log into your Frances Online account

On the homepage, select the Manage My Profile and select the More tab
On the Access Management panel select Manage My Access
On the Contributions row, select Type of Access and Change
Select the Type of Access drop down menu and choose the type of access you would like to have: Benefit and Tax Access or Benefit Access.

Benefit Access: access to employers benefits information
Benefit and Tax Access: access to employer benefits and tax information with the ability to file and pay

Log into your Frances Online account

On the homepage, select the I Want To... tab
On the Access Management panel, select Manage My Users, then select the email address of the person whom you'd like to assign access to
In the upper right side of the screen, select Manage Account Access
Under the Contributions section select the Grant Access hyperlink
Select the Type of Access drop down menu and select the type of access you would like to have: Benefit and Tax Access or Benefit Access

Benefit Access: access to employers benefits information
Benefit and Tax Access: access to employer benefits and tax information with the ability to file and pay

If you would like the web logon to only have benefits access for a specific period, select the Periods Logon Has Access To drop down menu and select one of the options

Periods from a specific date: enter the date of the starting period
Periods within a date range: enter the To and From dates

You will see the type of access you selected for the user displayed.

Log into your Frances Online account

On the homepage, select the I Want To... tab
On the Access Management panel, select Add a New Logon
Enter logon details including email, name, access type, (Access Type).

Account Manager Tax Access: Access to employer tax information.
Administrator: Access to specific accounts associated to the customer. Can add and manage access for all other Web Logons.
View Access: Can view customer and account information.) and access level (choose benefits access or benefits and tax access)

On the Account Access panel, for the corresponding BIN, select the access level

Benefit Access: access to employers benefits information
Benefit and Tax Access: access to employer benefits and tax information with the ability to file and pay

Select Submit

To add benefits access for your client(s) you will need a Paid Leave Oregon benefit letter ID.

Log into your Frances Online account
On the homepage, select Work With My Clients
Select the BIN hyperlink of the client you need benefits access for
On the Questionnaire panel select Register For Benefits Access
Enter the benefit letter ID and select submit.

You will have access to view letters and respond to questionnaires related to benefits for this employer.

You will need to register for an account in Frances Online, associate it with your client(s), and enter a benefit letter ID.

Go to Frances.oregon.gov
On the Third Party Administrator panel select Sign Up for Third Party Administrator Access
Follow the prompts to register
Once you are registered, logon to Frances Online
Select Add New Clients To My Business
Complete the Add Client Accounts process, review the information, and select Submit
On the homepage, select Work With My Clients
Select the BIN hyperlink of the client whose benefits information you would like to see
On the Questionnaires panel select Register For Benefits Access, enter the benefit letter ID and select submit

You will have access to view letters and respond to questionnaires related to benefits for this employer.

To add benefits access for your client(s) you will need a Paid Leave benefits letter ID

Log in to your Frances Online account
On the homepage, select Add New Client Accounts To My Business
Complete the Add Client Accounts process.
On the homepage, select Work With My Clients
Select the BIN hyperlink of the client you need benefits access to
On the Questionnaires panel select Register For Benefits Access
Enter the benefit letter ID and select Submit.

You will have access to view letters and respond to questionnaires related to benefits for this employer.

File your payroll reports

Sign in to your Frances Online account.
In the Wages and Contributions panel, select View or File Payroll Reports.
In the far right column, select File Now for the appropriate quarter.

File reports for multiple BINs (multi-BIN filing)

Sign in to your Frances Online account.
Select the I Want To… tab.
Select Multi-BIN Filing.

Read introduction and select Next.
Download specifications by selecting View Upload Format Specifications.

Select the type of format from the drop-down menus and upload your reports.

File bulk payroll reports

Sign in to your Frances Online account.
Select Bulk File Payroll Reports.
Review the important information on the Introduction page and select Next.
Download specifications by selecting View Upload Format Specifications.
Select the type of format from the drop-down menus and upload your reports.

TPAs do not need to add clients' BINs to your Frances Online account to bulk-file reports. You do need to add clients to your account to amend reports or view BIN-specific information.

View your payroll reports

Sign in to your Frances Online account.
In the Wages and Contributions panel, select View or File Payroll Reports.
In the far right column, select View or Amend Payroll Report for the appropriate quarter.
Select Print to view a PDF version or select Next at the bottom right to tab through the report.

View and amend to payroll reports

Sign in to your Frances Online account.
In the Wages and Contributions panel, select View or File Payroll Reports.
Select the Periods tab and then the period with the amendment.

In the Period Activity panel

Messages shows you your notifications.
Processed shows your ammendment request. You can view or print the ammended report.
Ontime-Processed shows you the current payroll report and allows you to amend it.

Find your UI tax rate

Sign in to your Frances Online account.
In the Unemployment Insurance panel select View Tax Rates to see your current tax rate.

Make a payment while filing

You can pay your taxes when you file your payroll reports through Frances’ direct connection to Revenue Online.

Select Make a Payment with DOR.
Select Pay by ACH or Pay by Credit Card and select Next.
Enter customer billing information.
Enter your payment information and Submit.

Make other account payments

Sign in to your Frances Online account.
Under the Home tab, in the Wages and Contributions panel, choose the type of payment you would like to make.

"Pay Outstanding Balance" - payment toward your account
"Pay Something Else" - payment toward an Assessment Notice, payment plan, or collection
"View and File Payroll Reports" - payment toward a specific period (after selectig the Periods tab

On the Account Payment in Progress panel, select your preferred payment option by choosing to Pay by ACH or Pay by Credit Card and select Next.
Confirm if you want to pay the full amount or a portion.
Select Proceed to Payment to continue.
Note: Do NOT select Next or you will receive an error message.
Select Pay by ACH or Pay by Credit Card and select Next.
Enter customer billing information.
Enter your payment information and select Submit.

Submit an equivalent plan

Sign in to your Frances Online account.
In the Paid Leave Oregon panel, select Submit an Equivalent Plan Application.

Make a payment without logging in to Frances Online

You can pay your payroll taxes without logging in to Frances Online.

Go to Frances Online at frances.oregon.gov.
In the Make a Payment panel, select Pay the full balance you owe.
Enter the Voucher ID from your Statement of Account and select Next.
Select  Pay by ACH or Pay by Credit Card and select Next.
Enter your payment information and Submit.

Submit a change in business status

Sign in to your Frances Online account.
In the Wages and Contributions panel, select Report a Change in Business Status.

Access letters

Sign in to your Frances Online account.
Select the I Want To… tab.
In the Letters panel, select View Letters.

Submit documents

We may send you a letter requesting information from you. You can upload requested documents to Frances Online.

Sign in to your Frances Online account.
Select the I Want To… tab.
In the Letters panel, select Submit Documentation.
Upload the documents from your computer.

Send a message to the Oregon Employment Department

Sign in to your Frances Online account.
Select the I Want To… tab.
Select Secure e-Messages in the Secure e-Messages panel.
Select Send Message on the top right.
Select the appropriate hyperlinks and select Next.
Add the subject, create your message, and select Submit.

Add a power of attorney

Sign in to your Frances Online account.
In the Wages and Contributions panel, More.
Select Add Power of Attorney.

Common Tasks

How to use Frances Online

Creating and managing accounts

Adding and adjusting access to benefits information

Filing payroll reports

Messaging and managing documents

Common Tasks

How to use Frances Online

Creating and managing accounts

Create a Frances Online account - employer logon

Create a Frances Online account - TPA Logon

Manage logons associated with your account

Add another logon for an employee

Associate multiple BINs to your logon (multi-BIN filing or TPAs)

Change your mail options

Change your mailing address

Adding and adjusting access to benefits information

I am an employer or an administrator of an existing Frances Online account and I want to add benefits access to my account

I am an employer or administrator of an existing Frances Online account and I want to assign benefits access to someone else who has an existing log-on

I am an empoyer or administrator of an existing Frances Online account and I want to assign benefits access to someone else who does not have an existing log-on

I am a TPA with an existing Frances Online account and I want to add benefit access to view and respond to benefits claim information on behalf of my client

I am a TPA without an existing Frances Online account and I want to add benefit access to view and respond to benefits claim information on behalf of my client

I am a TPA with an existing Frances Online account and I want to add a client to view and respond to benefit claim information on their behalf

Filing payroll reports

File your payroll reports

File reports for multiple BINs (multi-BIN filing)

File bulk payroll reports

View your payroll reports

View and amend to payroll reports

Find your UI tax rate

Make a payment while filing

Make other account payments

Submit an equivalent plan

Make a payment without logging in to Frances Online

Submit a change in business status

Messaging and managing documents

Access letters

Submit documents

Send a message to the Oregon Employment Department

Add a power of attorney