Revenue Online Help

Why sign up?

Revenue Online is a secure web service that provides access to your tax account at any time. Registering with Revenue Online makes it easier to:

See your account status, including balances, credits, account activity, etc.
View and reference your Tax ID number if you need to call us.
Set it and forget it. Enter all of your account information just once.
View and print correspondence from us.
Send us messages and/or upload documents.
File W-2s and 1099s.
Manage garnishments.
File a power of attorney.
File individual and business returns.
Save bank information to make payments and see your payment history.
Request a penalty waiver.
Register for business taxes.

Did you recieve a letter?

Find more information on how to respond to a letter on our Respond to a Letter webpage.

Frequently asked questions

Yes.

The responsible party or administrator for your business' Revenue Online account can control which features each user can access. From the Revenue Online account Home screen, select the Manage My Profile link located on the right side of the page, then select the More Options tab. Locate the Other Users section and select the Manage Additional Logons link. Select the user you would like to edit by clicking the username. In the top right corner of the following screen, you will see options to change or cancel access for that user.

Yes, more than one third party can have access to your accounts. They each need to individually validate using your tax information to get account access from their Revenue Online account Home screen and select the More Options tab. Locate the Access Management section and select the Manage Third-Party access link to view or change your current third-party access settings.

In order to grant third-party access for Property Central Assessment (PCA) accounts you will need to Contact us. If you already know your assigned Central Assessment appraiser, you can also contact then directly to get third-party access added to your account.

Yes. If you need to cancel a payment made through a third-party tax preparation software vendor for your personal income tax, select the More Options tab from the Revenue Online account Home screen. Locate the Payments and Returns section and select the Manage Payments & Returns option. Please note you can only cancel payments scheduled for future dates.

Financial statements can be submitted through Revenue Online. From the Revenue Online account Home screen, locate the General section and select the Manage payment plans and debt link. From the Collections Actions section, select the Submit a financial statement link.

Yes. You can control access to your personal accounts and any business accounts if you are the responsible party. From the Revenue Online account Home screen, select the Manage My Profile link on the right side of the page, then select the More Options tab. Locate the Other Users section and select the Manage Addition Logons link.

Yes, you can make electronic payments through Revenue Online, even if you filed a paper return.

To make a payment from your Revenue Online account. Home screen, locate the Make a payment link in the General section.

To make a payment without logging in to a Revenue Online account, select Make a Payment from the Quick Links section on the Revenue Online homepage. To use this payment option, you need to have previously filed a return with us and know the information about the account for which you are paying.

You will have the option to pay by ACH debit or credit/debit card. Please note that credit card payments will direct you to a third-party site to complete your transaction. The service provider charges a processing fee for all credit card payments. Also note, not all tax types can be paid using a credit/debit card.

Yes, from the Revenue Online account Home screen, select the File or view returns link in the desired tax account section. Then, select the return period you would like to open or print. Select the File, view or amend a return link in the top right corner of the page. A new window will open. Select the Print option in the new window to print a copy. If you need to print the accompanying schedules, select the schedules from the list and use the browser print option.

Paper copies of returns in Revenue Online are for your records only. Do not mail them to us.

Yes, bank account information can be saved for future payments. You can manage your payment channels by selecting the Manage My Profile link on the right side of the Revenue Online account Home screen. Then select the More Options tab. Locate the Payment Channels section and select the Manage Payment Channels link.

You can save a payment channel for use on all accounts by selecting the Setup new payment channel link, or you can set up a payment channel for a specific tax account by selecting that account type from the tax accounts list. Additionally, you can edit or remove an existing payment channel by selecting that payment account name link.

Yes, you can save your work and complete the return later by selecting Save Draft.

If you do not save your work or your computer is idle for several minutes, your session will time out for security purposes, and you will lose all information that was entered.

If the status of an ACH debit payment is submitted or pending, you can delete that submission. You can then resubmit your payment with the correct information. Once it's no longer pending, you cannot stop the payment. To determine if it is pending, from the Revenue Online account Home screen, go to the More Options tab. Locate the Submissions section and select the Search Submissions link. If the payment is listed in the Pending tab, select the hyperlink for that payment, and then select Cancel Payment.

Credit card payments cannot be canceled once your payment information is submitted.

Certain requests can be withdrawn if it is done before the request is processed.

Locate the More Options tab from the Revenue Online account Home screen. Select the Submissions section and then select the Search Submissions link. Under the Pending tab, select the request you would like to withdraw. On the next page, you will see a Delete link at the top of the page if the request is still eligible to be withdrawn. Please note, if you do not see a Pending tab, you do not have any pending submissions.

For requests performed outside of a Revenue Online account, locate the Tools section on the Revenue Online homepage, and select Review prior Revenue Online submissions. You will need to enter the request code and the email used when the request was submitted. If the request is still eligible to be withdrawn, you will see a Delete link at the top of the page.

No, this update is aesthetic and designed to save time and "clicks" to accomplish the same tasks as before.

In addition to Revenue Online's built-in security, we recommend the following to help keep your information safe:

Don't provide your user ID or password to anyone.
Always log out of Revenue Online when you are done.
Choose your own user ID and password when you sign up.
Create a secure password. Passwords can't be the same as your username and must include numbers, letters, and special characters.
Change your password regularly to ensure the security of your account.
Never respond to an email that asks for transaction history or personal profile information. Emails from us will never ask you to provide personal information.

There is a messaging option in Revenue Online. From the Revenue Online account Home screen, under the General section, select the Send a message link. If applicable, you will be able to select the account and period you are inquiring about, or submit a general message not related to an account.

The Navigation bar contains the following:

Home icon - Returns you to the main screen.
FAQ - Opens the Frequently Asked Questions page (link appears in the footer).
Question Mark (?) - Provides a support ID for you to provide to one of our employees. With the support ID, they can view your session and provide personalized assistance.
Profile - Opens your Revenue Online profile.
Log Out- Logs you out of Revenue Online.

From the Revenue Online account Home screen, select the More Options tab. Locate the Access Management section and select Add access to an account. Complete the required validation information for the account you would like to access.

From the Revenue Online Home screen, select the File or view returns link in the desired tax account section. From the list of periods on the next screen, select the View or Amend Return link for the return you wish to amend. From the next screen, select the Amend link at the top of the screen.

From the Revenue Online account Home screen, select the More Options tab. Locate the Names & Addresses section and select the Manage Names & Addresses link. Select the Addresses tab to view the addresses on file. Click the Add button to add a new address or select the blue address link to update an existing address

If you want to change the mailing address for a specific account only, locate the account in the list and select the corresponding address entry for that account. Certain account types do not allow this information to be changed through Revenue Online.

To change your business location address, please contact us.

From the Revenue Online account Home screen, select the Manage My Profile link. Select the corresponding edit or change button for the information you would like to update. Usernames cannot be changed.

From the Revenue Online account Home screen, select the Manage My Profile link. Then select the Change Password link in the Security section.

If the return has not been processed, you may be able to edit or delete the submission. To check the status from the Revenue Online account Home screen, select the More Options tab. Locate the Submissions section and select the Search Submissions link. If the return is listed in the Pending tab, select the blue return link. On the next page, you will see an option to Delete the submission. Some return types will allow you to edit the submission by clicking the Continue Editing link.

Once a return is processed, you can only correct an error by amending the return.

From the Revenue Online account Home screen, locate the Manage My Profile link. Select the More Options tab and select Delete My Profile. This only removes your access. Others with access to your accounts will still be able to view your tax accounts from their login.

Only certain tax programs and filing periods are available for filing using Revenue Online. From the Revenue Online account Home screen, navigate to the Account section for the program for which you are filing a return (e.g. Withholding). Select the File or view returns link to view the list of returns and periods available to file. Select the File Now link, located on the right side of the period you are submitting a return for.

When you have successfully submitted your return, you will receive a confirmation number.

If you choose to pay by credit card, Revenue Online will redirect you to the NICUSA website . You may need to disable your pop-up blocker to allow the redirect. Once your payment is submitted, you will receive a confirmation email from NICUSA with a breakdown of your payment details.

If you are not redirected to the NICUSA site, or if you do not enter and submit payment information, then you have not made a payment.

From the Revenue Online account Home screen, select the Make a Payment link located in the General section.

You can also make payments by selecting the File or view returns link from the desired Account section. The following screen will have a Make a Payment link at the top of the page.

You can schedule multiple future payments if you use your checking or savings account. Scheduled payments can be cancelled up to two days before the payments is scheduled.

You can reactivate your account by contacting us during normal business hours.

You can control access to your personal accounts and any business accounts if you are the responsible party or administrator. From the Revenue Online account Home screen, locate the Manage My Profile link on the right side of the page. Then, select the More Options tab. Locate the Other Users section and select the Manage Additional Logons link. Select the user you would like to edit by clicking the Username. In the top right corner of the following screen, you will see options to change or cancel access for that user.

Log into Revenue Online.
Select the Summary tab.
Scroll down to the Central Assessment account panel box.
Select the Request Director’s Review hyperlink in blue on the right.
Fill in the requested information notated by a red asterisk.
Select Next on the bottom right once all the information is filled in.
Click Add Attachment to submit any supporting documentation for your Director’s Review Conference request. This is not required.
Select Next on the bottom right.
Select Submit on the bottom right and type in your ROL password.

Payment plans can be submitted through Revenue Online for qualifying debt. You cannot set up a payment plan through Revenue Online if:

You have an existing payment plan.
You have defaulted on a previous payment plan.
You are in bankruptcy or are in collections with a third-party agency.
We have not assessed your debt yet. If you have not received a notice of assessment, then your debt has not been assessed.

If one of these situations apply to you, please contact us for more information.

From the Revenue Online Home screen, select the Manage Payment Plans and Debt from the General section. Select the appropriate option from the Payment Plan section. Complete the required fields to set up a schedule and enter your bank account information. Please note, payment plans set up online can only make payments through automatic checking or savings withdrawals.

Simply typing your name in the correct location will suffice as an electronic signature.

From the Revenue Online homepage, select Sign Up, located below the log in fields. Enter the required information.

You will need to provide the following:

Email address

SSN, ITIN, or your business' FEIN.
Your legal name, or the legal name of your business.
The address on file with us.

To access a tax account, you will need the following:

Account ID.
Account type.
Account information such as a recent payment amount, an entry on a recent tax return, or a letter ID from a letter we recently sent you.

For the system to validate your identity, you must have previously filed taxes in Oregon under your SSN, ITIN, or FEIN.

If you are trying to add a Property Central Assessment (PCA) account to your Revenue Online account, you will need to Contact us. If you already know your assigned Central Assessment appraiser, you can also contact then directly to add your PCA account.

Submit a challenge to a garnishment by selecting the Manage payment plans and debt link from the General section of the Revenue Online account Home screen. Select the Submit a challenge to garnishment link from the Collections Actions section. Complete all the required fields.

To lookup previously submitted requests, locate the Tools section on the Revenue Online homepage. Select the Review prior Revenue Online submissions. Enter your email and the six-digit alphanumeric request code provided on the confirmation page you received.

From the Revenue Online account Home screen, select the File or view returns link from the Account section of the tax program you wish to view.

If you already have a login and are the responsible party for the account, we will send you an email. If you do not have a login, we will mail you a letter. You can adjust or remove another person's access to your tax accounts through Revenue Online or by calling us.

From the Revenue Online account Home screen, select the Manage My Profile link on the right side of the page. Then click the More Options tab. Locate the Other Users section and select the Manage Additional Logons link. Select the user you would like to edit by clicking the Username. In the top right corner of the following screen, you will see options to change or cancel access for that user.

If you are a private railcar company that has filed in prior years, then yes, you will need to file an annual statement with the Oregon Department of Revenue.
If you are a new private railcar company that has never filed in Oregon before, and you do not have any Oregon operations in the prior year you do not have to file an annual statement with the Oregon Department of Revenue.

You can adjust logins if you are the responsible party or administrator for your business. From the Revenue Online account Home screen, select the Manage My Profile link on the right side of the page. Then select the More Options tab. Locate the Other Users section and select the Manage Additional Logons link. Select the user you would like to edit by clicking the Username. In the top right corner of the following screen, you will see options to change or cancel access for that user.

Taxpayer Services is happy to help with navigation assistance. Feel free to call and request help at any time.

From the Revenue Online account Home screen, depending on the account type, all available periods can be accessed by selecting the File or view returns link, View periods link, or the File or view reconciliations link from the Account section. You will need to select the Periods tab to view all available periods.

Filing through Revenue Online isn't available for all tax programs. Returns for periods prior to a particular tax program being added to the system won't appear in Revenue Online. The responsible party or administrator for the business can select what periods are available for each user.

Submit your Oregon Annual Statement for Centrally Assessed Property Taxes in the excel format in which you downloaded your packet.
Converting your annual statement to a PDF and submitting it may incur filing penalties.

To change your password, go to the Revenue Online account Home screen and select the Manage My Profile link. Select the Change Password link in the Security section.

From the Revenue Online account Home screen, select the More Options tab. Locate the Payments & Returns section and select the Manage Payments & Returns link. Select the appropriate filters from the drop-downs in the Accounts, Show and For Periods sections to view items that match your criteria.

For example, set the Show section drop-downs to Payments and All. Estimated payments show in Revenue Online the day after they are entered.

There are a few things you will need to check before you submit your annual statement in an excel document.

Does your excel document contain any outside links? If it does, you will need to break them.

You can break your link by going to the Data tab, Queries & Connections section and then clicking Edit Links. You can view any outside links and also break the links from this location. If you break your links, make sure the data is still correct.

Do you have the correct CA Company ID number on the cover page? It should be 6-digits with leading zeros.
Do you have all the original tabs? You can not delete any of the tabs from the original annual packet. If you do not need them then leave them blank.
Make sure none of the tab names have been changed. If you edit or alter the original tab names you can't upload your annual statement Excel document.

Your business identification number (BIN) is a nine-digit number. If the BIN you are entering is fewer than nine digits, add zeros to the front of your number until you reach the nine-digit requirement.

Every return, payment, or account change that you submit to us is referred to as a "request." You will receive a confirmation number for each submission. To view your requests from the Revenue Online account Home screen, select the More Options tab. Locate the Submissions section and select the Search Submissions link. You can view both Pending and Processed requests using the corresponding tabs. Requests are processed at various times, including overnight and may not be immediately available for viewing.

From the Revenue Online homepage, below the login fields, select the Forgot Username or Password? link. Enter your username. You will receive an email shortly after with a link to reset your password. After clicking the link, you’ll be asked to answer your secret question. Then you will be prompted to select a new password.

We review locked accounts and generally unlock them by the next business day. If you need immediate access, contact us during normal business hours.

You can input information in the white fields. If the white field has a “Required” watermark, you must enter information in the field to continue.

Fields will turn red if there’s an error, such as the information provided doesn’t meet requirements. When you move your cursor over a red field, there will be a short message describing the error.

The information in grey fields can’t be changed.

The look and feel of Revenue Online. We have worked to make the portal user friendly and more adaptive to the device you use to access ROL.

An email address is required to sign up for Revenue Online. There are several options available online for free email accounts.

If you can log in to Revenue Online, you can update your secret question and answer. From the Revenue Online account Home screen, select the Manage my Profile link. From the Security section, select the Update Your Secret Question link.

If you don't remember your login information and have forgotten the answer to your secret question, please contact us during normal business hours to have your account reset.

If you are a new Oregon taxpayer, contact us to determine if you can use Revenue Online. Otherwise, you will not be able to use it until after you have filed your first return.

There is an option for document submission through Revenue Online. From the Revenue Online account Home screen, select the Submit documents link under the General section. You will need to select where you want the documents sent and what tax account it is regarding from the drop-down boxes. Once selected, click the Next button. On the following screen you will need to select the period for the documents. You will have the opportunity to add a description for what you are submitting. Click the Next button once all the required fields are complete. On the next page, select the Add link on the right side of the page to upload your documents. Select Next when you have attached all the desired documents. Finally, click the Submit button at the bottom of the page to complete your attachment submission.

We accept up to five files, up to 100 megabytes each. The document types that can be submitted through this are JPG, JPEG, PNG, PDF, DOC/DOCX, XLS/XLSX, ZIP, and TXT, but the document types we accept are subject to change.

If you made a payment that wasn’t applied to the filing period or the tax account you intended, you can send us a secure message through Revenue Online or contact us during normal business hours.

If you receive a message stating that your email address is already in use, you should stop the registration process and complete the account recovery steps.
From the Revenue Online homepage, below the login fields, click the Forgot Username or Password? link and follow the steps.
If you’re unable to recover your account, please contact us

Requesting access as a tax professional allows you to file returns (if available for that tax account), make payments, and view information for client accounts.

The letter ID is a unique number printed on all correspondence. The letter ID is always in the upper right corner of the letter. If you contact us about a letter, always refer to that letter’s identifying number. The person working your issue can view an exact copy of the letter.

A period or filing period is the reporting time for your tax return. If you file a monthly return, the period is the first day of the month through the last day of that month. If you file annually, the period is the first day of the tax year to the last day of the tax year.

Generally, you will see only the last day of the period listed as the date of the filing period. For example, a quarterly filing period of March 31, 2020, represents the quarterly filing period for January through March 2020.

The request code is a six-digit alphanumeric code that acts as confirmation for requests submitted. You can use this code along with your email to lookup requests that were submitted outside of a login. This number can also be used to identify your request when calling us.

The request status tells you what stage of processing your request is in. It tracks the stage of the request, not the specific payment, form, or appeal that you submitted. For example, if you used Revenue Online to submit a form and the request is "Processing," it means we're processing the request, not the form.

Pending: This is the status for new requests that haven't started processing yet.
Processing: We're reviewing your request.
Received: Processing is complete.
Denied: Your request wasn't accepted. You should submit the request again or contact us.
Expired: Your saved request is no longer valid and can't be submitted.
Not submitted: You saved the request but didn't submit it.

Deleted: You deleted the request and no action was taken by us.

A routing number is a nine-digit number identifying a financial institution. At the bottom left corner of a check, the routing number is the first set of numbers. Your financial institution may also provide routing numbers on its website.

Each time you log in, you will be asked to provide a unique security code to verify your identity. This isn’t the same as the confirmation number. Within a few minutes of you logging in, you’ll receive an email or text message, depending on which delivery method you chose when you set up your account. Once you receive your security code, return to Revenue Online and enter that code to finish logging in. You will have an option to disable the two-step verification.

Make sure all fields are completed and you provided the correct information, then try processing your request again. If you still experience a problem with the system, contact us during normal business hours.

We will email you a confirmation number when you complete your initial sign up and for every subsequent request made in Revenue Online. Every return, payment, or account change that you submit to us is referred to as a "request." The confirmation number confirms that we've received your submission.

You can also view confirmation numbers received in your Revenue Online account. From your Revenue Online account Home screen, select the More Options tab. Find the Submissions section and click Search Submissions. Select the submission you would like to view and the following screen will list the confirmation number for that submission at the top of the screen.

Payments are verified by the bank before posting to your account. This may take a few days. The processing time does not affect the date the payment is effective. Your payment will post with an effective date of the day you submitted the payment, even if that's on a weekend or holiday, regardless of the amount of time it takes to process the payment.

You cannot date a payment for a day in the past, but you can specify a future payment date (up to one year from the current date). Using a future date means the payment is effective on that future date. Your payment will be late if you use a date after the due date.

If you file jointly, only the primary taxpayer (the one listed first on the return) can use the letter ID for validation. Contact us to request a separate letter ID for the secondary taxpayer.

Some requests, such as applying for a permit to transport unstamped cigarettes, may take longer to process because they require approval. The confirmation number you receive when you submit your request lets you know we have received your submission and that it’s being processed.

First, check your Spam email box. If the email is not in Spam, try submitting your request again. You may have misspelled your username. If that doesn't work, you might not have a Revenue Online account.

If you had a login for our previous application, My Account, the login will not work in Revenue Online. You will need to set up a new account. You can set up an account by visiting Revenue Online and clicking the Sign-up button below the login fields.

If you are unable to receive a security code or your security code is being sent to an email address or phone number that you no longer have access to, contact us at 503-378-4988 to reset your two-factor authentication. Our agents are available to receive calls between the hours of 7:30 a.m. and 5 p.m., Monday through Friday.

Please note: Some phone companies do not allow you to receive authorization codes via text. Contact us to update how you receive your security code.

Contact your bank if you have questions about an ACH debit rejection. If you have a block on your bank account, you must inform your financial institution of our company identification number or originator ID or they may not allow the payment. Our numbers are 9302015035 for corporate taxes, and 9302015091 for all other taxes.

No, all login information will remain the same.

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Revenue Online Help

Why sign up?

Did you recieve a letter?

Frequently asked questions

Am I going to be able to make payments, submit documents and view letters as I always have?

An employee has left and they are registered as the responsible party for our account in Revenue Online. What do I do?

An employee has recently left or been promoted. How do I change their access to our Revenue Online accounts?

Can I allow third-party access to more than one individual or company in Revenue Online?

Can I cancel a personal income tax payment made through a third-party software vendor?

Can I complete a financial statement through Revenue Online?

Can I control how others access my Revenue Online accounts?

Can I make payments through Revenue Online?

Can I print a copy of my return from Revenue Online?

Can I save my bank account information in Revenue Online for future payments?

Can I save my return in Revenue Online and finish it later?

Can I stop a payment in Revenue Online?

Can I withdraw my request in Revenue Online?

Have there been any enhancements around functionality? Example - filing a return online through Revenue Online?

How can I be sure my personal and tax information are safe when using Revenue Online?

How can I correspond with Revenue staff through Revenue Online?

How do I access different Revenue Online screens?

How do I add access to another account on Revenue Online?

How do I amend a return in Revenue Online?

How do I change my address using Revenue Online?

How do I change my phone number, email, or other personal information on Revenue Online?

How do I change my Revenue Online password?

How do I correct a mistake in filing my return using Revenue Online?

How do I deactivate my Revenue Online account?

How do I file my returns in Revenue Online?

How do I know if my credit card payment in Revenue Online processed successfully?

How do I make an estimated payment in Revenue Online?

How do I reactivate my Revenue Online account?

How do I remove a third party's access to my account in Revenue Online?

How do I request a Director’s Review Conference?

How do I set up and submit a payment plan?

How do I sign my Centrally Assessed Annual Statement in an excel file?

How do I sign up for a Revenue Online account? What information will I need?

How do I submit a challenge to a garnishment in Revenue Online?

How do I use the Lookup Request Code link in Revenue Online?

How do I view a return that has already been filed in Revenue Online?

How will I be notified if someone is granted access to my tax accounts in Revenue Online?

I am a private railcar company that did not have any Oregon operations during the prior year, do I still need to file?

I am a tax professional and own a business. How do I remove a former employee's access in Revenue Online?

If I need help navigating the new layout, who can I contact?

I'm using Revenue Online. Why isn’t the filing period I need in the filing period list?

In what format should I submit my Oregon Annual Statement?

My Revenue Online password may have been compromised. What do I do?

None of my estimated payments are showing in Revenue Online. How can I view estimated payments I've made?

Revenue Online is not accepting my excel return when I try to submit it.

Revenue Online isn’t accepting my BIN. What should I do?

What are requests in Revenue Online?

What do I do if I forgot my password?

What do I do if my Revenue Online account is locked?

What do the field colors in Revenue Online mean?

What has changed?

What if I don’t have an email address and want to sign up for Revenue Online?

What if I forget the answer to my Revenue Online secret question or want to change my secret question?

What if I haven’t filed taxes previously in Oregon? How can I access Revenue Online?

What if I need to add an attachment in Revenue Online?

What if my payment is posted to the wrong account or filing period?

What if Revenue Online says my email address is already in use?

What is “tax professional access” in Revenue Online?

What is a letter ID?

What is a period or filing period in Revenue Online?

What is a request code in Revenue Online?

What is a request status in Revenue Online?

What is a routing number?

What is a security code?

What should I do if Revenue Online doesn’t accept my payment or return?

What’s a confirmation number in Revenue Online?

When will my Revenue Online payment process?

Why doesn't my letter ID work for Revenue Online account validation?

Why hasn’t my request processed in Revenue Online?

Why haven't I received an email to reset my Revenue Online password?

Why haven't I received my security code for Revenue Online?

Why was my ACH debit rejected by the bank?

Will my login information change?

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