How to Respond to a Letter Online
You can respond to a letter online and upload files to provide additional information.
Go to Revenue Online and scroll down the homepage to “Other Services", select “Respond to a letter" and follow the instructions. You do not need to create a Revenue Online account or log in to respond to a letter.
You will need the letter ID of the letter you're responding to, and your last name or business name shown on the letter you received from the department.
Watch our video to learn more about responding to a letter online.
For employers, if you receive a Combined Failure to File Notice from the Employment Department, log into Frances Online and file your Oregon Quarterly return or attach your return to a web message.
What is a letter ID?
The letter ID is a unique number printed on all correspondence. The letter ID is always in the upper right corner of the letter. If you contact us about a letter, always refer to that letter's identifying number. The person working with you can view an exact copy of the letter.
How to use a letter ID to validate a Revenue Online account?
You can use a letter ID to validate your account when you register for a Revenue Online account. If you do not have a letter from us and you have not filed a return recently you can contact us to request a letter with a letter ID.
If you are using a letter ID to validate your Revenue Online account and you file jointly, only the primary taxpayer (the one listed first on the return) can use the letter ID for validation. Contact us to request a separate letter ID for the secondary taxpayer.