Records General Account Information

DMV2U Help

• RIA DMV2U guide
  

Telephone Inquiries

• For telephone inquiries with a live agent, call Customer Assistance for Account Holders at 503-945-5310. You will need to provide your name, business name, account number, and web PIN.
  

• Call Customer Assistance for account holders at 503-945-5310 for assistance with the following:
• General DMV2U assistance (navigation, troubleshooting, unlocks)
• General bill questions
• Driver or Vehicle inquiries over the phone with a live agent
• For questions regarding the status of a record request, contact the DMV Record Services Unit by email, or call 503-945-5308.  Please provide your account number, date of request, record type requested, and any other relevant information.
• For web PIN assistance, administrator logon reactivations, or other questions regarding your account, please send an email to DMV Records Policy. Please provide your name and account number when sending an email.

• To obtain instructions on how to make a change to your business name, address, or contact person(s), please send an email to DMV Records Policy for further instructions.
  

• DMV will furnish summary billings only by type of record. You are required to maintain a record of your specific requests and you can refer to your records if you need to reconcile your monthly billings.
• To ensure prompt posting of your payment, enclose the bottom portion of the invoice showing the amount paid with all mailed payments on your account. Make payments payable to Oregon DMV.
• Billing is on a thirty (30) day cycle. If payment is not received by the stated due date on your invoice, a temporary hold will be placed on the account until the past due portion is paid.

• The contact person(s) you have assigned will have administrative authority over the account, and who DMV will contact if there is a question regarding a request for records. Any person making an inquiry as to your business account number or web PIN will be referred to the contact person.
• Protect your account number, web PIN, and DMV2U logon credentials. Only share your account number and web PIN to employees within your business who you have authorized to access the account. This will prevent unauthorized use and unnecessary charges to your account. You are liable for all use and charges that occur.
• DMV2U logons are for individual use. Shared or generic logons are not to be created. Usernames and passwords are not to be shared or used by anyone other than the individual user.
• The DMV2U Administrator access level is intended only for listed contacts. Administrators are responsible for maintaining all user access. If an employee leaves your business, their access to DMV2U must immediately be deactivated.
• Use of the account is restricted to the specific purposes outlined for your selected entity type(s) in accordance with Oregon’s Record Privacy Law, and according to your stated use on the application. If your intended use of DMV records changes, you must obtain prior written authorization from Oregon DMV’s Records Policy Unit before using the account for any new purpose.
• Misuse of an account may cause you to be subject to criminal prosecution or a civil action. Examples of misuse include, but are not limited to, obtaining personal information for your own personal use, accessing personal records, or using your account for purposes not outlined for your approved entity type selection(s).
• Per ORS 802.181, you may only resell or redisclose personal information (driver license, permit or ID card number, name, address, and telephone number) to a person or government agency authorized to receive it by Oregon DMV.  This means that before you resell or redisclose personal information after you have used it, the person or government agency must first contact DMV Records Policy directly for approval.  If you resell or redisclose personal information to someone who has not been authorized by DMV to receive it, your account may be closed and you may be subject to criminal prosecution or a civil action.
• Under OAR 735-010-0020 (7), a Record Inquiry Account holder must keep a record for 5 years that contains:
• The DMV record accessed;
• The personal information used;
• The permitted purpose for which this personal information was used;
• Whether this information was released to another person; and If released, how the person is eligible to receive personal information. 
• All account holders will be required to requalify every two years by filling out a new application. A letter will be mailed 60 days in advance of when an application will be due.

• Misuse of the account, or use of the account for any purpose other than what is outlined for your approved entity type selection(s).
• You no longer qualify to receive personal information from DMV records.
• If the proof documentation you provide expires, is suspended, or revoked.
• Your account balance has been delinquent for four (4) months and your account is not paid within fifteen (15) days of written notification by DMV.
• DMV receives notice of bankruptcy regarding your business.
• If you do not submit an application to requalify your account by the stated due date.