Debt collection services for state and local government

What is Other Agency Accounts (OAA)?

What services does OAA provide?

OAA offers consolidated debt management for state and local government entities, including circuit courts, and educational and regulatory agencies. We offer two levels of service, full collection and offset only, as authorized by ORS 293.250. Services offered include: 

• Easy debt transfer. Just send us your debts and we’ll pursue all collection options available.
  

• Risk and debt scoring. We use analytics to help us choose the most effective and efficient way to collect on your accounts.
  

• Private collection firm (PCF) management. Your debt can be assigned to a PCF. We provide oversight of those firms, which includes monitoring performance and enforcing standards and expectations. Available only to executive branch agencies (ORS 293.231).
  

• Refund and state tax offsets. While your debt is assigned to OAA, and is assigned to a PCF by OAA, we may apply overpayments and state tax refunds to the debt.

Is my government entity required to assign debt to OAA?

If your agency is subject to ORS 293.231, then you have a requirement to assign your debt to OAA for collections.

Links for current client agencies

The following files are available for download:

• Client agency service statement
  
• Client agency technical guide
  
• Revenue Online client agency user guide
  
• New agency information form
  
• XML data transfer guide
  
• Current schema files (compressed)
  

Helpful links

• Oregon Accounting Manual policies 35.40.10 – 35.40.30
  
• Statewide Accounts Receivable Management (SWARM)

Frequently asked questions