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File a complaint

Who can file a complaint?

A consumer can file a complaint alleging a contractor or individual trade worker (electrician, plumber, boilermaker, etc.) violated building code statutes, laws, or specialty codes, in relation to:

  • Performing work without the required licenses.
  • Allowing unlicensed individuals to perform work.
  • Performing work that results in unsafe building conditions.
  • Knowingly using materials or equipment that is deficient.

Consumers should report businesses or trade workers that fail to obtain the necessary permits to their local building department, unless there are more alleged violations; in that case, file a complaint with the Building Codes Division.

Complaints regarding licensure, breach of contract, negligence, or nonpayment of wages or materials, by residential and commercial contractors should go to the Oregon Construction Contractors Board (CCB). The division works closely with CCB when investigating alleged violations. If you are unsure where to report a complaint, call the division at 503-378-3278.

File complaints with the Building Codes Division as soon as possible.

How do I file a complaint?

Complete and submit the online complaint form, or download the complaint form and send it to the division by email, fax or mail.

File a complaint online
Download the complaint form

Requirements

  • The form must be signed by the individual filing the complaint; the division does not accept anonymous complaints.
  • If you file a complaint, you may have to answer additional questions or testify if the investigation results in a hearing.
  • On the form, provide a detailed description of the installation and the names of businesses/individuals that made the installation.
  • Attach copies of all documentation and paperwork (contracts, invoices, receipts, etc.).
  • Include names and contact information for witnesses to the installation. Be as thorough as possible. This will be helpful if the complaint results in an investigation.
  • If you choose to download the form and submit it by email, fax, or mail, send the completed form and additional materials in one of the following ways:

What happens after I file a complaint?

The enforcement team from the Building Codes Division will review the submitted complaint and determine if it warrants further investigation from the division. The following should be noted:

  • Generally, an investigation requires 90 days to perform, but this can vary depending on the alleged violations.
  • A variety of outcomes may result from our review and investigation of a complaint, such as any of the following:
    • No furthur action
    • Warning letter
    • Settlement agreement
    • Hearing with the Office of Administrative Hearings
    • Default Judgement

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