Unemployment Insurance benefits are now live in Frances Online! The first thing UI customers with an active claim need to do is create a Frances Online account at frances.oregon.gov. After creating an account, you can submit your weekly claims using Frances Online! Learn more at unemployment.oregon.gov/frances. 

Home Appeals Process

Appeals Process

Any time we reduce or deny your benefits, we will send you an administrative decision. If you don't agree with the administrative decision, you have the right to request a hearing. The Office of Administrative Hearings (OAH) will review the decision through the appeals process. Your employer has the same right to appeal a decision and request a hearing in some situations.

During a hearing, an administrative law judge from the Office of Administrative Hearings will hear testimony from the people involved and make a ruling. Employers can attend and give testimony. Hearings are usually conducted over the phone. We will provide you with language assistance and other accommodations at no cost.

If you appeal an administrative decision, continue to file for benefits each week. If the appeal is decided in your favor, you will be paid only for those weeks you claimed on time and met all other eligibility requirements.

On this page:

Request a hearing

To have a decision reviewed by the Office of Administrative Hearings, you will need to file an appeal and request a hearing before it becomes final. Decisions become final at different times, so carefully read the information with each decision to understand it, how to appeal, and the due date to appeal. If you appeal a decision after it is final, the hearing request will be considered late and you may not get a hearing.

  • Administrative decisions become final 20 calendar days after we mail them. You can appeal the decision if you do not agree with it.
  • Monetary decisions become final 10 calendar days after we mail them. You can appeal if you do not agree with the weekly benefit amount, maximum benefit amount, and wages used to set your base year claim.

The letter with the decision will have instructions on how to file an appeal. The date we mailed the letter is the “date issued.” It can be found on the top, right corner of the first page.

Necessary information

Please include the following information when you file an appeal and request a hearing:  

  • Your Social Security Number (SSN) or Customer Identification Number (CID).
  • The administrative decision number or the Letter ID. This number is on the letter we sent you. 
  • The date of the decision you are appealing. This is the “date issued.”
  • Information that will help us understand why you disagree or believe the decision is wrong. 
  • Specific dates or times you will not be available for a hearing.

 You can file an appeal and request a hearing several different ways:

  • Frances Online: If you received the decision in Frances Online, log in and select “View or Change Benefit Details” and then “File an Appeal.” Follow the prompts and submit your request.
  • Contact Us: If you cannot log into Frances Online, use this Contact Us form. It can also be found on the Frances Online for Claimants landing page under Contact Us. 
  • Call 503-947-3149 and leave a message with all the required information.
  • Complete Form 2602 and send it to us:
    • By fax at 503-947-1335 or
    • By mail to: Unemployment Insurance – Hearings, P.O. Box 14135, Salem, OR 97309.

If the decision is from before March 4, 2024

If the decision is dated before March 4, 2024, the decision may not be available in Frances Online. You can file an appeal in Frances Online by sending us a message from your Frances Online account or through our Contact Us form if you are not able to log in. Please include the necessary information listed above. You can also use the other options listed above.

You can find more information about hearings and the appeals process on the Office of Administrative Hearings website.

Update your address

If you have requested a hearing and need to update your address, you must notify both the Office of Administrative Hearings at 503-947-1515 and the Unemployment Insurance Center.