TSPC Refund and Fulfillment Policy and Privacy Notice

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TSPC Refund Policy:

All fees are submitted through our eLicensing system at the time of application are non-refundable. If you feel that the fees you are being charged are not correct, please contact our office before completing your payment transaction.

Before you submit your payment, it is your responsibility to review the requirements for your New or Renewal license application to be sure you meet the minimum requirements for your license, registration or certificate.

Your credit card will be charged as soon as the transaction is verified. The fees are used to perform administrative processing, and will not be refunded, even in the event your application is denied.

TSPC Fulfillment Policy:

NOTE: eLicensing may not correctly charge all fees due. You will be notified if additional fees are due once your application and accompanying documents are evaluated.

A license will be issued when the application is complete, fully evaluated, and it is determined that all requirements for licensure have been met.

TSPC Merchant Card Policy

Merchant Card Policy:
TSPC staff are not authorized to enter debit or credit card information into the system. Applicants must originate all financial transactions related to their application for licensure.  TSPC's system does not store or keep any financial information entered into the system.

TSPC Privacy Notice

Links to Other Sites -- A Disclaimer
This site provides links to other websites as a convenience to our customers. These may include links to websites operated by other government agencies, nonprofit organizations, and private businesses. When you use one of these links, you are no longer on this site and this Privacy Notice will not apply. When you link to another website, you are subject to the privacy policy of that site.
 
When you follow a link to one of these sites neither the State of Oregon, Teacher Standards and Practices Commission (TSPC) nor any agency, officer, or employee of the State of Oregon warrants the accuracy, reliability, or timeliness of any information published by these external sites, nor endorses any content, viewpoints, products, or services linked from these systems, and cannot be held liable for any losses caused by reliance on the accuracy, reliability, or timeliness of information on those sites. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from these systems or sources outside the TSPC website does so at his or her own risk.

Information Collected When You Browse State Web Pages 
If you browse or download information during your visit to this website, we collect and store only the standard data collected by all web server software. That information is:

1.   The Internet Protocol (IP) address used for your connection (but not your e-mail address). The IP address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet IP to respond to your browser request.  Example: 122.125.36.42;

2.   The domain name assigned to your IP Address (if there is one).  Example:   somename.com;

3.   The type of browser and operating system you used.  Example:  Mozilla/4.0 (compatible; MSIE 4.01; Windows NT; IE4WDUS-1998101501);

4.   The date and time you visited this site;

5.   The web pages or services you accessed at this site; and

6.   The website you visited prior to coming to this website. (Note: this is included so that a summary analysis can be done on how visitors get to our site, i.e., from a search engine, from a link on another site, etc.)

We do not track individual user navigation choices. We do, however, summarize the information listed above to determine:

• What organizations or individuals are our most frequent users (item 2 above), to better target our content for the audience;
• What browsers are being used on our site, to determine what techniques we should use to develop pages that will work with different browsers (item 3 above);
• How often our pages are being visited (item 5 above);
• The traffic from organization names such as search engines that direct people to the site (item 6 above).

For site security purposes and to ensure that this service remains available to all users, this site may monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. If security monitoring reveals evidence of possible abuse or criminal activity, system personnel may provide the results of such monitoring to appropriate officials. Except for authorized law enforcement investigations, no attempts are made to identify individual users or their usage habits. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the state law and federal statutes, including the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act of 1996.

Public Disclosure
All information on this site is a public record unless an exemption in law exists. ORS Chapter 192 contains the Oregon Public Records Law. 

In the State of Oregon, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state government. At the same time, there are exceptions to the public's right to access public records based on the privacy of individuals. Both state and federal laws provide exceptions. We may request personally identifiable information from you in order to provide requested services, but such information is handled as it would be for an in-person visit to a governmental office.

Personal Information and Nondisclosure
"Personal information" is information about a person that is readily identifiable to that individual, such as an individual's name, address, and telephone number. Such personal information may be exempt from disclosure if disclosure would constitute an unreasonable invasion of privacy under the circumstances. A domain name or Internet Protocol (IP) address is not considered personal information. Most information collected by state government is assumed to be open to the public unless specifically exempted.  ORS Chapter 192 contains the Oregon Public Records Law.  Under this law, individuals are permitted to request that public officials not disclose a public record that contains their home address and telephone number under certain circumstances. ORS 192.445 specifies how to request non-disclosure.

Email 
All information collected at this site becomes a public record unless an exemption in law exists. ORS Chapter 192 contains the Oregon Public Records Law.
 
See the Public Disclosure section above for more information on email privacy.

Requesting Personal Information Inspection 
You have the right to review information collected about you by this site. Contact the agency that provides the service you requested.

Secure Transmission
This site uses the industry standard encryption software Secure Socket Layer (SSL) to enable secure transmission of data. The URL in your browser will change to "HTTPS" instead of "HTTP" when this security feature is invoked. Your browser may also display a lock or key symbol on its task bar to indicate invoked secure transmission. If these indicators are not present, information may be susceptible to interception by other parties. Most Internet email communication is not considered secure. If you are communicating sensitive information, consider sending it by postal mail or contacting the agency by phone at (503) 378-3586. Never put credit card or other sensitive information in an email to the agency.

Cookies 
A cookie is a small text file created by a web server and stored on your computer hard drive. Cookies save unique information that the web server can access while you are browsing our website. Typically, cookies save information such as your site preferences, the date you last looked at a specific page, or a random number used to identify your particular web session. Cookies help us measure how many visitors come to our website and how many of these visitors are new or returning.
 
Cookies placed on your computer by our web management tools are written so they can only be used by our web tools, and they only retrieve specific information. We do not gather information from you, from other cookie files, or access any other information on your computer.

Most Web browsers allow you to deny or accept the cookie feature (refer to your browser's help function for details). You can control the use of cookies on your computer, and even eliminate them.  However, eliminating cookie use may interfere with the function of some Oregon.gov website services.

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