The PERS Employer Service Center (ESC) provides one-on-one help for employer reporters. ESC is staffed with
specially trained PERS experts who are split into three teams based on employer type:
- Local governments (such as fire departments, cities, and special districts).
- State agencies.
- Schools, universities, and community colleges.
Every employer is assigned an ESC account representative. If your representative is unavailable when you need help,
you can contact any member of your ESC account team. ESC representatives’ phone numbers and email addresses are
listed on the
ESC Representatives webpage.
How to contact ESC
For quick questions and status checks, call the Employer Call Center line 888-320-7377 between 8:30 a.m. to 12:00
p.m.
For in-depth questions and assistance, call your ESC account representative as instructed on the
ESC Representatives webpage.
What ESC does
The focus of the ESC is assisting employers who are having challenges reporting through EDX, such as:
- Reporting demographic, wage, and hour information.
- Conducting status checks.
- Correcting suspended records.
ESC can also make changes to your account that only PERS is authorized to make.
Who ESC supports
ESC only assists PERS-participating employers. They cannot support PERS members with questions about their personal
PERS accounts.
If your employees have questions about their retirement accounts, they can call the
Member Information Center (MIC) at 888-320-7377 (option 1) on weekdays between 8:30 a.m. and 5 p.m.
Pacific Time.
Contact your ESC account representative for one-on-one help with EDX.