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Email information
Responses to emails may take from 7 - 10 business days. For faster response, you can email us or call Customer Service at 503-598-7377 (toll free 888-320-7377), Monday through Friday 8:30 a.m. - 5:00 p.m.
PERS cannot process requests that require a signature (such as name or address change) via email. To maintain account confidentiality, PERS is unable to release account balance or account-specific information via email. To request specific account information please call Customer Service at 503-598-7377 or toll free 888-320-7377, Monday through Friday 8:30 a.m. - 5:00 p.m. or fax your request to 503-598-0561.
Email Customer Service
Here are some popular links that may answer your question without the need to contact PERS.
I need an account or benefit payment verification
Account verifications are for active/inactive members; benefit payment verifications are account balance statements for retired members.
To maintain security on your account, PERS cannot release account or benefit payment information via email. You may either contact PERS Customer Service directly at 503-598-7377 or toll free 888-320-7377, Monday through Friday 8:30 a.m. - 5:00 p.m.), or you can send a written request to PERS for an account or benefit payment verification (P.O. Box 23700, Tigard, OR 97281-3700).
You can also fax the written request to: 503-598-0561). Please include your full name, the last four digits of your Social Security number, your signature, and date. You will need to mention that you require an “Account Verification” or “Benefit Verification” Be sure to include your address or fax number for us to send a response. You will receive a response within 7-10 business days.
I need a duplicate annual statement
You may email, mail, or fax your request to PERS. Please include your full name the last four digits of your Social Security Number and verify your address. Your duplicate statement will only be mailed to the address on file with PERS.
(If your address has changed you will need to submit a change of address with your employer. If you are retired you will need to complete a Name/Address Change/Duplicate 1099-R. form.)
If you would like to continue with a duplicate annual statement request via email please Click Here.
You may fax your written request for a duplicate annual statement to: 503-598-0561
or mail it to:
PERS Headquarters
P.O. Box 23700
Tigard, OR 97281-3700
I need an IAP PIN
If you are a new member who has qualified for the Individual Account Program (IAP) but have not received a personal identification number (PIN) or if you have forgotten your PIN, use the "Forgot your PIN" option on the IAP website at:
https://iap.csplans.com/portal/PortalLogin.jsp
Please click on the "Forgot your PIN" hotspot, then select "SSN" from the pulldown menu, and enter your Social Security number. Then click on 'Submit', and you will receive a confirmation that your PIN will be mailed to your address on file with PERS within a few days.
If you are locked out or are not recognized please call PERS at 503-598-7377 or toll free 888-320-7377, Monday through Friday 8:30 a.m. - 5:00 p.m. and our Customer Service Agents will assist you.
I need an duplicate 1099R
If you are a retiree and need to request a duplicate 1099R you may complete the Name/Address Change/Duplicate 1099-R form and submit it to PERS via fax (503-598-0561) or mail it to the address below.
PERS Headquarters
P.O. Box 23700
Tigard, OR 97281-3700
If you have taken a distribution (withdrawal) on an inactive member, please call Customer Service at 503-598-7377 or toll free 888-320-7377, Monday through Friday 8:30 a.m. - 5:00 p.m. to request your duplicate 1099R.
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