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Agency
Name: Library, |
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Contact
Person: Jim Scheppke, State Librarian |
Phone:
503-378-4367 |
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Alternate
Contact: |
Phone: 503-378-4243
x226 |
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Related
OBM #38 Percent
of Oregonians served by a public library that meets minimum service criteria. OBM #18 Percent
of OBM #19/20 Percent
of third/eighth graders who achieve established skill levels: a. reading.
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Agency Goal |
OBM# |
Key Performance Measure |
PM # |
PM Since |
New or Mod.? |
FY 2002 Value |
FY 2005 Target |
Lead Division or Unit (Optional) |
|
|
a. |
Number of research assistance transactions for state employees. |
54300-01 |
1997 |
|
12,831 |
13,500 |
Government Research and
Electronic Services |
||
|
Percent
of state agency customers rating service “very good” or “excellent.” |
54300-02 |
1993 |
|
[84% in FY 2001] |
80% |
Government Research and
Electronic Services |
|||
|
Percent
of state employees registered to use SmartORgov. |
54300-03 |
1997 |
|
14% |
20% |
Government Research and
Electronic Services |
|||
|
Average
number of daily visits to SmartORgov. |
54300-04 |
|
NEW |
200 |
400 |
Government Research and
Electronic Services |
|||
|
Goal 2: Improve, adapt, and market talking book
and Braille services to a growing user population. |
b. |
Number of individuals
registered to receive Talking Book and Braille Services. |
54300-05 |
1997 |
|
6,328 |
7,000 |
Talking Book and
Braille Services |
|
|
Number of talking books and
Braille books checked out per year |
54300-06 |
|
NEW |
348,224 |
375,000 |
Talking Book and
Braille Services |
|||
|
Percentage of Talking Book
and Braille Services customers rating service “very good” or “excellent.” |
54300-07 |
1993 |
|
[92% in FY 2000] |
92% |
Talking Book and
Braille Services |
|||
|
Total donations to Talking
Book and Braille Services. |
54300-08 |
1999 |
|
$77,609 |
$95,000 |
Talking Book and
Braille Services |
|||
|
Goal 3: Lead public libraries to achieve
excellence in services to children. |
OBM #18 OBM #19/20 |
Percentage increase in
local public library services to children. |
54300-09 |
1995 |
|
6% |
10% |
Library
Development Services |
|
|
Goal 4: Take a leadership role in developing a
comprehensive statewide library resource sharing network, including improved
citizen access to government information, |
c. |
Percentage
increase in interlibrary lending. |
54300-10 |
|
NEW |
19% |
15% |
Library
Development Services |
|
|
Average
daily visits to the FindOR government information locator system. |
54300-11 |
|
NEW |
1,110 |
2,220 |
Government
Research and Electronic Services |
|||
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Goal 5: Assist local communities to develop school
and public library services for unserved and underserved Oregonians. |
OBM #38, d. |
Number
of public libraries making improvements to achieve OBM #38 minimum service
criteria. |
54300-12 |
|
NEW |
2 |
3 |
Library
Development Services |
|
|
Number
of schools making improvements to achieve Oregon Quality Education Model
standards for school libraries. |
54300-13 |
|
NEW |
Not available |
10 |
Library
Development Services |
|||
|
Goal 6: Support staff development, participation,
and innovation to achieve continuous quality improvement, |
All |
Average
number of hours of training per FTE staff member. |
54300-14 |
|
NEW |
15 |
25 |
Library
Administrative Services |
|
|
Number
of FTE below affirmative action parity goal for women, disabled persons, and
persons of color. |
54300-15 |
1997 |
|
6.0 |
4.0 |
Library Administrative Services |
|||
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Number
of hours worked by State Library volunteers. |
54300-16 |
1997 |
|
17,469 |
18,000 |
Library
Administrative Services |
|||
Performance Measure Data Summary
|
Agency Name: Library, Oregon State |
|
Performance Measure Definition |
Data
|
Targets
|
|||||||||
|
|
1999 |
2000 |
2001 |
2002 |
2003 |
2000 |
2001 |
2002 |
2003 |
2004 |
2005 |
|
54300 – 1 Number of research assistance transactions for
state employees. The number of times that information is delivered to a state
employee in response to a request for information. |
15,414 |
11,573 |
14,209 |
12,831 |
11,018 |
|
|
|
|
|
13,500 |
|
54300- 2 Percent
of state agency customers rating service “very good” or “excellent.” The
percentage of all state agency customers surveyed who rate the Library’s
information services as “very good” or “excellent.” |
72% |
|
84% |
|
88% |
|
|
|
|
|
80% |
|
54300- 3 Percent
of state employees registered to use SmartORgov. The percentage of state employees who have registered to use
the State Library’s Web-based information portal. |
8% |
9% |
12% |
14% |
15% |
|
|
|
|
|
20% |
|
54300- 4 Average
number of daily visits to SmartORgov.
The average number of times in a day that state employees access the
library’s Web-based information portal. |
|
|
|
200 |
180 |
|
|
|
|
|
400 |
|
54300- 5 Number
of individuals registered to receive Talking Book and Braille Services. The number of Oregonians who have
individually registered to receive services from Talking Book and Braille
Services. Does not include people who use deposit collections. |
6,978 |
6,588 |
6,574 |
6,328 |
6,174 |
|
|
|
|
|
7,000 |
|
54300- 6 Number of talking books and Braille books checked
out per year. The total number of
talking books and Braille books checked out to registered borrowers in a
year. Does not include books checked
out from deposit collections. |
368,465 |
369,234 |
358,827 |
348,224 |
345,833 |
|
|
|
|
|
375,000 |
Performance Measure Data Summary
|
Agency Name: Library, Oregon State |
|
Performance Measure Definition |
Data
|
Targets
|
|||||||||
|
|
1999 |
2000 |
2001 |
2002 |
2003 |
2000 |
2001 |
2002 |
2003 |
2004 |
2005 |
|
54300 –7 Percentage
of Talking Book and Braille Services customers rating service “very good” or
“excellent.” The percentage of all
customers surveyed who rate the overall service they receive from Talking
Book and Braille Services as “very good” or “excellent.” |
|
92% |
|
|
93% |
|
|
|
|
|
92% |
|
54300- 8 Total
donations to Talking Book and Braille Services. The total amount of all donations to
Talking Book and Braille Services received in a year. |
$68,225 |
$102,016 |
$138,309 |
$77,609 |
$119,777 |
|
|
|
|
|
$95,000 |
|
54300- 9 Percentage increase in local public library services
to children. The percentage increase,
compared to the previous year, of the sum of all public library circulation
of children’s materials and attendance at children’s programs. |
0% |
10% |
9% |
6% |
8% |
|
|
|
|
|
10% |
|
54300- 10 Percentage increase in interlibrary lending. The percentage increase, compared to the
previous year, of interlibrary loan materials received in all Oregon public
and academic libraries. |
-1% |
28% |
19% |
19% |
12% |
|
|
|
|
|
15% |
|
54300- 11 Average daily visits to the FindOR government
information locator system. The
average number of times in a day that
anyone accesses the FindOR search engine for Oregon.gov, computed annually. |
|
|
|
1,110 |
|
|
|
|
|
|
2,220 |
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54300- 12 Number of public libraries making improvements to
achieve OBM #38 minimum service criteria.
The number of libraries that failed to meet the OBM #38 minimum
service criteria in the prior year that met them in the current year. |
4 |
10 |
10 |
2 |
1 |
|
|
|
|
|
3 |
Performance Measure Data Summary
|
Agency Name: Library, Oregon State |
|
Performance Measure Definition |
Data
|
Targets
|
|||||||||
|
|
1999 |
2000 |
2001 |
2002 |
2003 |
2000 |
2001 |
2002 |
2003 |
2004 |
2005 |
|
54300 – 13 Number
of schools making improvements to achieve Oregon Quality Education Model standards
for school libraries. The number of K-12 schools that did not meet the QEM
standards for school libraries that in the prior year that did neet the
standards in the current year. |
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|
|
|
|
|
|
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10 |
|
54300- 14 Average
number of hours of training per FTE staff member. The total number of hours of staff training
in a year divided by the approved staff FTE. |
21 |
22 |
28 |
16 |
11 |
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|
|
|
|
25 |
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54300- 15 Number
of FTE below affirmative action parity goal for women, disabled persons, and
persons of color. The sum of the
numbers of staff FTE below the parity goals in these three categories
according to the Department of Administrative Services 6/30 quarterly report. |
7.5 |
6.9 |
4.7 |
6.0 |
4.2 |
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|
|
|
|
4.0 |
|
54300- 16 Number
of hours worked by State Library volunteers.
The total number of hours worked by all volunteers at the State
Library as collected monthly by the Volunteer Coordinator. |
13,607 |
15,634 |
19,361 |
17,469 |
16,837 |
|
|
|
|
|
18,000 |
|
Key Performance Measure |
PM # |
Data Source |
|
Number of research assistance transactions for state
employees. |
54300-01 |
Internal count recorded by
Government Research and Electronic Services (GRES) staff and compiled
quarterly. |
|
Percent
of state agency customers rating service “very good” or “excellent.” |
54300-02 |
Biennial customer
satisfaction survey conducted by GRES staff. |
|
Percent
of state employees registered to use SmartORgov. |
54300-03 |
Internal count recorded by
GRES divided by an adjusted count of state employees obtained from DAS HRSD;
calculated quarterly. |
|
Average
number of daily visits to SmartORgov. |
54300-04 |
Counted by SmartOR gov
system software. |
|
Number
of individuals registered to receive Talking Book and Braille Services. |
54300-05 |
Internal count recorded by
Talking Book and Braille Services (TBABS) staff; calculated quarterly. |
|
Number
of talking books and Braille books checked out per year |
54300-06 |
Counted by TBABS
circulation system software. |
|
Percentage
of Talking Book and Braille Services customers rating service “very good” or
“excellent.” |
54300-07 |
Biennial customer
satisfaction survey conducted by TBABS staff. |
|
Total
donations to Talking Book and Braille Services. |
54300-08 |
Internal count recorded by
the State Library Business Office. |
|
Percentage increase in local public library services to children. |
54300-09 |
Derived from annual survey
conducted by the State Library of all Oregon public libraries. “Services to children” defined as the sum
of circulation of children’s materials and attendance at library programs for
children. |
|
Percentage
increase in interlibrary lending. |
54300-10 |
Derived from annual survey
conducted by State Library staff of all public and academic libraries. |
|
Average
daily visits to the FindOR government information locator system. |
54300-11 |
Counted by FindOR system
software. |
|
Number
of public libraries making improvements to achieve OBM #38 minimum service
criteria. |
54300-12 |
Derived from annual survey
conducted by the State Library of all Oregon public libraries. |
|
Number
of schools making improvements to achieve Oregon Quality Education Model
standards for school libraries. |
54300-13 |
Derived from annual data
collection from school districts conducted by the Oregon Department of
Education. |
|
Average
number of hours of training per FTE staff member. |
54300-14 |
Internal count recorded by
Library Administrative Services. |
|
Number
of FTE below affirmative action parity goal for women, disabled persons, and
persons of color. |
54300-15 |
Reported to the Library
quarterly by DAS HRSD. |
|
Number
of hours worked by State Library volunteers. |
54300-16 |
Internal count recorded by
Library Administrative Services. |
Performance
Measures Review
FINAL
Agency: Library,
Oregon State
Date: December
17, 2002
Reviewer: Jeff Tryens
Approved: George Dunford
|
Mission: Provide quality information services to Oregon state
government; provide reading materials to blind and print-disabled Oregonians; provide leadership, grants,
and other assistance to improve local library service for all Oregonians |
The agency, generally, has submitted a set of measures that meet the criteria. The agency links 16 performance measures to six goals, three Oregon Benchmarks and three other high-level outcomes. Three issues remain. The performance measures appear overlapping in some cases and are skewed toward outputs rather than intermediate outcomes. In addition, in some of the measures, the formula (numerator, denominator, unit) to track performance is not clear. The agency has provided targets for all of its performance measures.
1. Gauge progress towards goals and pertinent benchmarks
The
agency selects five Oregon Benchmarks (OBM) to tie to its mission (#18, #19,
#20, #38). The election, given the
organization’s mission, is accurate. In addition, the agency includes four
additional high-level outcomes (HLO).
The goals are adequate as
written but could be improved in two ways.
First, many of the goals would benefit from additional “wordsmithing.”
Second, the goals could be simplified by collapsing the six goals into
three: quality information services to
Oregon state government; reading materials to blind and print-disabled
Oregonians; and improved local library service for all Oregonians.
2. A few key measures
The
agency uses 16 measures to represent its scope of responsibility to external
reviewers. The agency should consider
reducing its measures and moving more toward intermediate outcomes in the
future.
The
agency has four measures of service to state employees (PM #1,2,3,4). Three are
outputs or measures of work done by department staff. Three outputs are probably not necessary for
external reporting purposes. Ultimately,
the agency would want a measure that addresses the results of that service.
A
similar set of comments applies to the talking book and Braille services
measures (PM #5,6,7,8). Three are
outputs that could be reduced for external reporting measures. And more of a
focus on results would be useful. Again for PMs #12 &13, an attached
explanation of what standards are required for meeting minimum library service
levels and Oregon Quality Education Model standards is needed. PMs #14 and 15 are internal management
measures that are not required for external reporting unless the agency has a
specific reason for highlighting issues relating to training and affirmative
action.
3. Conforms to standard concepts and definitions
The
agency uses standard concepts and definitions properly.
4. Targets
The
agency has provided targets for its performance measures.
5. Accurate and reliable data
Data sources appear accurate and reliable.