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Nursing Manual Telephone Communications When working in the community setting, your job responsibilities may require you to provide staff guidance over the phone. It is important that you, the program that you are working with, and the home's staff understand the parameters around these calls.The agency's policy on contacting the nurse, and/or your job description, should clearly state the hours that you, as the nurse, can be called. This can range from only during working hours, to being available twenty-four hours a day, seven days a week. Several things can direct circumstances under which the program's staff might contact you. This would include circumstances identified in agency/program policy, ISP Health Care Plan/Nursing Care Plan, interventions, nursing orders, protocols, and/or when a person in your care has an acute illness or injury. In the event you provide staff guidance over the phone concerning a person, you need to ensure that the following are documented.
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