Client Services Unit (CSU)

(1-800) 273-0557

What CSU staff can do

• Provide general information about OHP medical and dental benefits.
• Coach clients on how to resolve problems involving access or quality of care.
• Research allegations of inappropriate denials of covered benefits.
• Refer inquiries to ombudsman offices for investigation when appropriate.
• Refer members of managed care to their plan’s customer service when appropriate.
• Research and resolve medical bills received by OHP clients.
• Answer basic questions about OHP applications process and about general eligibility issues.
• Issue Certificates of Creditable Coverage requested by clients leaving OHP and moving to commercial health insurance.
• Process individual orders for OHP client handbooks.
• Process requests for changing an assigned pharmacy.

What CSU staff cannot do

• Refer clients to specific doctors, dentists or other clinics.
• Send out lists of available providers.
• Determine what health care services are covered or non-covered benefits for any specific client. (Clients should contact their health care provider).
• Send out OHP applications or assist individuals with completion of the application. People who want to apply for OHP should call (1-800) 359-9517.
• Determine eligibility for any state programs.
• Change a client’s record. For example: CSU staff cannot add family members to cases, change address, or add private insurance information.