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State Data Center

About Us
Mission Statement
 
We serve state government to benefit the people of Oregon. 
Organization
Annual Performance Measures

    



2011 Top Priorities
The SDC’s new administrator, Julie Bozzi, announced priorities for Oregon’s growing State Data Center  in 2011. Along with a heightened level of customer service and cost savings, these priorities include:

 

 
Continued Consolidation
 
Service-Level Agreements
  SLA Criteria (pdf)
 Disaster Recovery Planning
 Plans and Resources
 
 
Programs
 
The State Data Center employs about 150 staff and is guided by a six-year plan that organizationally incorporates account services, enterprise operations, utility engineering and the business controls. The SDC is a major division of the Department of Administrative Services and functionally organized into five areas:   

  • Plans and Controls:  Provides senior level of customer account management, technical project management, strategic planning, and business controls to deliver computing and network services.
  • Mainframe Computing Services:  Ensures high availability, performance, and optimization of systems, subsystems, shared applications, storage systems, and all associated hardware and software.  Responsible for Production Control and Operations.
  • Server Computing Services:  Ensures high availability, performance and optimization of systems, subsystems, shared applications, storage systems and all associated hardware and software. Responsible for data center Windows, Novell and Linux servers and large system serves Unix/AIX systems, SAN/storage and automated tape library.
  • Network & Computing Support Services:   Ensures day-to-day health of the network infrastructure and is responsible for ensuring uptime and performance.  Responsible for technical security, voice operations and SAN/storage and the automated tape library.
  • Service Operations:  Ensures high availability, performance, and optimization of SDC systems, subsystems, shared applications, storage systems, and all associated hardware and software. Responsible for customer 24/7 Customer Support Center, a single point of contact service desk for incident, problem and change management.
 
Services
The State Data Center (SDC) is a shared services delivery and support unit. It provides standard information technology infrastructure to directly serve government entities.

Oregon government uses a shared utility business model, similar to that found in power, water and telephone delivery organizations.  This model allows state government to pattern itself after service providers like outsourcers in the commercial market. The state leverages skills, resources and assets to reduce costs through economies of scale and standardized solutions.
 
 
 
Questions or comments about the future services of the State Data Center may be submitted to SDC Information.