The Department of Administrative Services Enterprise Information Strategy and Policy Division is sponsoring the IT Service Management Academy for implementation and configuration of the Enterprise Remedy IT Service Management Suite.

The academy is designed as a project-based learning environment that will help educate the participants on ITIL best practices at the same time they are identifying the configuration needs of the Remedy IT Service Management Suite. At the end of the academy, there will be an instance of the suite implemented and configured at the State Data Center. While the State Data Center and DAS Technology Support Center (help desk) will immediately use the tool, other agencies are highly encouraged to participate in the academy so that the tool is configured to address the needs of the enterprise.